Summary
Acreage Holdings is one of the largest vertically integrated, multi-state operators of cannabis licenses and assets in the U.S. We deeply believe in the transformational power that cannabis has to heal and change the world. Our mission is to champion and provide access to cannabis’ beneficial properties by creating the best quality products and experiences. The Dispensary Associate is responsible for interacting with, educating, and advising patients either in person or over the phone, preparing consumer order requests, accurately processing point-of-sale transactions, and maintaining accurate cash handling by conforming to Acreage’s cash handling policies. The Dispensary Associate will be required to be cross-trained in all other administrative functions.
Essential Functions and Responsibilities
Provide excellent customer service to all patients and customers and communicate in a positive and friendly manner in person and over the phone
Assists with legally checking both adult-use consumers and medical patients according to the most recent standard operating procedures and Connecticut cannabis regulations
Accurately process all point-of-sale transactions and verify order accuracy with customers
Resolve inquiries with professionalism while diffusing stressful situations. Partner with a member of management for assistance as needed to ensure excellent customer service
Able to answer questions about Connecticut cannabis laws and the Company from members and others
Assists consumers in purchasing products on-site on the on-line website
Provide information regarding adult-use products, as well as accessories sold on site.
Assists the Assistant Dispensary Manager with cash management on a daily and weekly basis.
Perform end of day closing procedures in POS system & investigate any variances at end of shift. Report any variances to closing manager to ensure effective communication & resolution
Comply with standard operating procedures and State regulations as well as adhering to patient confidentiality (HIPPA) laws and Company policies and procedures
Maintains a clean, safe, and welcoming environment inside and outside the facility.
Other duties that may be assigned by either the Assistant Dispensary Manager or the Dispensary Manager according to the business needs.
Qualifications
Education and Experience
High school diploma or equivalent
2 years post-secondary education in a related field preferred
2+ years’ experience in a fast-paced client-service intensive industry – hospitality and retail background preferred
Familiarity with history and varieties of cannabis preferred, but not required.
Outstanding phone and in-person customer service skills
Demonstrates proactiveness, flexibility, adaptability, and multi-tasking
Ability to maintain confidentiality and ethical conduct
Skill in accurate cash management and inventory control
Strong written and oral interpersonal communication skills
Ability to effectively plan and prioritize
Posess attention to detail
Ability to work effectively as part of a team
Absolute reliability and honesty
Computers and Technology
Proficiency using Google Suite and/or Microsoft Office programs including Gmail, Calendar Docs, Slides, Sheets, Word, Powerpoint, and Excel
Schedule
Work Environment and Physical Demands
The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Retail environment that requires extended time standing, walking, bending and reaching. Ability to carry up to 50lbs for up to a distance of 100ft may be required. Occasional extended and repetitive use of arms, hands and fingers.
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