Dispatching CSR

Job Description:

• Answer all incoming alarm signals through software system according to procedure of urgency
• Make high volume outbound calls to premise to the proper contacts and notify law enforcement if necessary
• Log information in internal system and ensure alarm systems are reset properly
• Prioritize urgency level of incoming alarms and automated notifications

Skills:

Customer service, Dispatch, Dispatching, Dispatch customer service, Microsoft office, Customer service oriented, Data entry, Call center, Logistics, Communication and leadership skills, Inbound call, Phone etiquette, Customer support

Additional Skills & Qualifications:

• HS Diploma or GED
• 6+ months of customer service experience (food service, retail, hospitality, gas stations, etc)
• Ability to work in a fast-paced environment

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.