Dispatcher/Service Coordinator

Work for an amazing family-owned company with strong core values!

Highly reputable Foodservice Distributor in the Middle Atlantic region for over 60 years, located in Glen Burnie, Maryland, is seeking a trustworthy and reliable Service Coordinator who will be responsible for scheduling efficiently the delivery of our products to our customers and manage equipment maintenance accordingly.

GREAT BENEFITS:

• Vacation/PTO available just after 90 days.
• 401K offered with Employer match up to 3.5%
• Medical-Dental-Vision
• Life Insurance
• Short-Term Disability Insurance
• Supplemental benefits available
• Employee Discount
• Employee Assistance Program
• Employee Recognition Program

GENERAL DUTIES AND EXPECTATIONS:

· Dispatch equipment and technicians on jobs according to the schedule provided by the Service Manager for both equipment and customers.

· Operate and maintain various electronic devices and systems including but not limited to NCR, Microsoft Windows, Google Drive /Calendar.

· Prepare daily dispatch reports and forward them to appropriate individuals.

· Assign and dispatch technicians and equipment and maintain communication with customers and technicians.

· Coordinate with the manager and determine efficiently the scheduling of technicians and equipment that utilizes branch-level and Company resources in the most cost-effective manner.

· Provide proper and timely maintenance to the department’s trucks.

· Create all necessary billings, produce monthly statements, and send out invoices accordingly to customers.

· Acts as a liaison between Customers, Sales Team, and Operations.

· Manage all filing tasks including but not limited to lease agreements and equipment placements.

· Perform administrative tasks including but not limited to updating and filing equipment orders and stock receipts.

· Execute reconciliations between equipment/parts purchased by the Shop Foreman and receipts submitted from the store.

SKILLS & REQUIREMENTS:

· Able to communicate efficiently and clearly with our customers, and other departments within the company.

· Respond to customers’ complaints and handling problems or emergencies if arise in the field.

· Understand the needs of the customers and maintain positive relationships to ensure customers’ satisfaction.

· Capable of working under stress.

· Proficient in Microsoft Office.

· Analytical skills with amazing attention to detail.

· Must be organized, and able to deal with multiple tasks.

EDUCATION AND/OR EXPERIENCE:

• High School diploma or equivalent combination of education and experience.
• Experience as a dispatcher or similar field preferred.

Job Type: Full-time

Pay: Up to $22.50 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Ability to commute/relocate:

• Glen Burnie, MD: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 2 years (Required)

Work Location: In person