Dispatcher/Customer Service Representative

Scheduling: This position can be scheduled anytime during Galaxy 1 Marketing, Inc. office hours of 6am to 530pm Sunday through Saturday with 8 hour work days.

Salary Range - $31,200-$37,440 ($15-$18/hr) depending on experience

Summary Answer calls and emails from technicians, DISH Network and customers in a courteous and efficient manner.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

- Answer phones and respond to customer requests including but not limited to: basic troubleshooting, programming or other general questions; answering questions about tech time of arrival; customer complaints/ issues with technician visit.

- Answer phones and respond to technician requests including but not limited to: driving directions; work order details; taking statuses and non-complete notes.

- Outbound calls to technicians, customers, and managers as necessary to get statuses, resolve escalations or for any number of other reasons as dictated by the business needs.

- Keep up with calls, emails, excel grids, etc.

Job Requirements:

· Ability to read, write, and comprehend simple instructions and emails.

· Ability to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving several variables in standardized situations.

· Basic knowledge of computers using Microsoft operating systems.

· Knowledge of Microsoft Office: Word, Excel, Outlook etc.

· Ability to multi-task quickly and efficiently.

Education and/or Experience

High school diploma or general education degree (GED)

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekends as needed

Work Location: In person