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Form of workBecome a part of our caring community and help us put health first
The Dispatcher will be providing customer service by answering chats, providing updates for patients ETA using the Uber/Lyft platform. Talking on the phone with patients, talking on the phone with the Uber/Lyft drivers. Responsible for getting the patients to their designated appointments and back home when appointment is completed in a timely and safe manner.Must be Bilingual in English and Spanish
Job Functions
Provide customer service using the Teams platform, Uber platform, by chat and phone simultaneously.
Responsible for getting the patients to their designated appointments and back home when appointment is completed in a timely and safe manner.
Required Qualifications
Proficient in Microsoft Office
Bilingual - ability to read, write and speak English and ability to speak Spanish.
Must have good attention to detail.
Transportation and customer service background.
Excellent written and verbal communication skills.
Must be able to travel, if needed, to the office or an employee event up to 15% of the time.
Must have working home internet service and a room or quiet space they can designate as a home office.
Preferred Qualifications
High School Diploma or GED
Experience providing customer service by using the Teams platform, Uber platform, by chat and phone simultaneously.
Knowledge of how to read a map and familiarity with directions is a plus.
Ability to work in a very fast paced-working environment and multi-task.
Working Hours: Can be anytime between 6am and 8:30pm (EST) Monday- Friday
Use your skills to make an impact
Alert
Conviva, a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.
Interview Format – Modern Hire
As part of our hiring process for this opportunity, we will be using an interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Benefits
Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:
Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities
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Scheduled Weekly Hours
40
About us
About Conviva: Conviva Care Centers provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana’s Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva’s innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.About Humana: Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
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