Dispatch Support Manager

ABOUT QSI

QSI, Inc. is a comprehensive security services and bank equipment company operating in the financial and commercial arenas. We work to provide unparalleled service and exceed our customers’ expectations. Established in 1991, our company continues to celebrate success and growth. The level of service delivered to our customers is demonstrated consistently by every one of our 300+ strong Team QSI members today. As we continue to grow, we’re seeking out individuals who want to set the standard within our industry and possess a strong desire to become a part of QSI.

WHY QSI?

QSI is considered one of the best places to work in the ATM and financial technology industry. We offer competitive pay, a generous benefits package (including medical, dental and vision coverage, a 401(k) with company match, sick time off and vacation), and a friendly, collaborative working environment. QSI has one of the best employee retention rates in the industry because it’s an exceptional place to work.

Job Role Dispatch Support Manager

We are seeking a dispatch manager that is positive, detail oriented, and wants to join a successful team here at QSI. The Dispatch Manager’s duties include but are not limited to:

• Oversee day to day operation within QSI’s Dispatch Support department. Providing oversight to the dispatch and customer service teams.
• Customer Service Excellence: Be the friendly face and voice of our company, providing top-notch service to our valued customers.
• Team Support: Collaborate with various departments and teams to facilitate effective communication and contribute to a positive work environment.

Qualifications

• High levels of positive energy and excellent customer service skills
• Critical thinking skills
• Exhibits attentive listening skills
• Multi-tasker who enjoys working in a fast moving environment
• 2 years as customers service rep or call center reporting
• Great communication skills written and spoken

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Education:

• High school or equivalent (Preferred)

Work Location: In person