Dispatch Operator - Part-Time Nights

at Trinity Health in Boise, Idaho, United States

Employment Type:

Part time

Shift:

Night Shift

Description:

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

The Regional Command Center is looking to hire a part-time Dispatch Operator for the weekend night shift at our Regional Medical Center in Boise!

Position Highlights and Summary:

+ Dispatch Operators work in our Regional Command Center.

+ The Regional Command Center is responsible for monitoring the alarms (life safety equipment, critical life plant functions, security cameras and panic alarms to name a few) for all four hospitals including the Boise Regional Medical Center, Nampa, Ontario, and Baker City Medical Centers.

+ The Center also answers and routes thousands of phone-calls a day from the public and Saint Alphonsus colleagues and works very closely with senior leadership, Clinical Leaders, the Security Team, and Facilities management at each Medical Center. The center also oversees Security ID badging.

What You Will Do:

+ As a Dispatch Operator you will work under minimal or no supervision to courteously answer and dispatch all received calls, alarms, and emergent situations in a timely manner.

+ You will serve as a liaison between the hospital and the public by providing information and assurance of routing calls to the appropriate departments or areas as needed.

+ In this role, you will remain calm and organized under all types of situations. All duties are performed in a way that promotes a team concept and reflects the mission of the Saint Alphonsus Health System.

+ You will monitor and document the following:oAll life safety equipment for SAHS and dispatches appropriate responders as necessary.oCritical life plant functions and life safety functions per procedure and notifies appropriate responders timely and accurately.oSecurity cameras and panic alarms for RHMs and SAMG and dispatches appropriate responders. oFor PharmaWatch per regional contract to respond with the appropriate policy based on alert notification.

+ An ideal candidate will have strong teamwork, communication, and critical thinking skills, has a strong understanding of following written instructions and procedures, and is open to constructive feedback.

Work Schedule:

This position will work 16 hours/week, Fridays and Saturdays from 11:00pm - 7:00am. You will be in your seat and ready to go by 11:00pm.

Orientation and Training:

The orientation for Dispatch Operators is typically 5 weeks. Your first week will be general orientation and system training. You will train on all shifts 1 to 2 weeks on a day shift, 1 to 2 weeks on a swing shift, and 1 week or so on a night shift, so some flexibility is needed initially for training. Our shifts are 7am - 3pm, 8am - 4pm, 11am - 7pm, 3pm - 11pm, and 11pm - 7am.

Minimum Qualifications:

+ High school diploma or equivalent required.

+ American Heart Association Basic Life Support for HealthCare Provider (BLS/HCP) certification required.

+ Hospital sponsored CPI training and certification required - If certification not currently held, employee must be certified within 6 months of hire as a condition of continued employment.

Highlights and Benefits

When Saint Alphonsus takes care of you, you can take better care of our patients. We foster personal and professional growth and offer opportunities that empower our colleagues to develop their careers. Our belief in work-life balance compliments the natural beauty, diverse landscapes, and outdoor recreation lifestyle that is unique to Idaho and Oregon.

+ We offer market-competitive pay, generous PTO, and multiple options for comprehensive benefits that begin on day one.

+ Benefits for your future include retirement planning and matchi