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SalaryAre you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
Modivcare is looking for an experienced Dispatch Manager. You will manage Customer Advocates, Leads and Supervisors, and perform supervisory responsibilities following the organization's policies and applicable laws. You will route trips in the most efficient manner using contracted transportation providers or mass transit. You will communicate with recipients and their families, health care facilities, transportation providers and internal customers. You will report to the local Call Center leadership.
You will...
- Staff to route trips in the most efficient manner using contracted transportation providers or mass transit.
- Ensure trips are routed to meet contractual obligations.
- Evaluate and approve cost override requests within budgeted parameters; work with team to develop strategies to reduce override spend.
- Monitor calls queues (i.e. provider line and mass transit) to ensure contractual requirements are met and ensure established procedures are being done in handling such calls.
- Research issues associated to routing within the region, working with team members to resolve issues.
- Evaluate reports and work with Network team to identify gaps or issues within the network and help resolve any issues.
- Establish processes to ensure we are maximizing use of low-cost forms of transportation following our contracts.
- Ensure that the assigned (or an alternate) provider quickly picks up our clients when trips are escalated to recovery mode because of issue with provider assigned.
- Communicate with providers frequently and monitors their performance to gain understanding regarding problems affecting providers.
- Run appropriate report(s) to monitor providers' cost.
- Ensure that all staff are following the mission to provide quality NET to recipients.
- Establish and validate the need for standing orders and ensure that adjustments are made.
- Train staff on how to identify and prevent fraud waste and abuse.
- Directly manage Customer Advocates, Leads and Supervisors; perform supervisory responsibilities following the organization's policies and applicable laws.
We are excited to speak to someone with the following...
- High school diploma or GED.
- 5+ years of relevant work experience.
- Experience with transportation providers or medical transportation.
- Knowledge of transportation provider costs, pricing strategies, budget management, budget preparation and reporting.
- Knowledge of Medicaid guidelines.
- Proficient in Microsoft Suite.
- Leadership experience
Salary: Starting at $60,800.00 - $82,100.00 annually.
This role is bonus eligible based on individual and company performance.
Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts Pre-Tax and Post
- -Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Modivcare is an Equal Opportunity Employer.
- EEO is The Law - click here for more information
- Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
- We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com
