Dispatch Call Taker (Emergency Call Center)

Driven by care, the LifeLine philosophy permeates far beyond a slogan. Established in 2008, LifeLine has rapidly blossomed into a regional industry leader. Our staunch reputation is built on reliability, safety and innovation. Proudly serving our communities in Illinois and Michigan, LifeLine’s progressive expansion is reshaping medical transportation.

Job Description:

LifeLine Ambulance is seeking a qualified Dispatch Call Taker. The Call Taker reports directly to the Director of Communications in conjunction with Dispatchers. The Call Taker is responsible for call intake/scheduling of emergency & non-emergency transportation needs for ambulance & wheelchair bound patients, answering general questions, directing callers to appropriate departments and assisting field personnel.

Responsibilities:

• Answer, screen, and direct calls

• Distinguish the need for emergency transportation

• Pre-arrange transport for facilities while determining the level of care needed for the patients

• Provide information and assistance for customer service inquires as needed

• Communicate with multiple departments and EMS personal

• Provide supportive information to customers to assist them in arranging appropriate transport

• Other duties as assigned

Requirements

Position Requirements:

• Pleasant, professional phone manner

• Detail oriented

• Computer & typing skills

• Ability to excel in high-stress environment

• Adapt to frequently changing policies

• Ability to learn policies and procedures for facilities and recognizing when to apply them.

• Medical background a plus

• EMD or EMT certification preferred

• Weekend availibility

What we offer:

Competitive Pay, PTO, overtime opportunities

A variety of elective benefits including Medical, dental, and Vision insurance, and 401K

Tuition reimbursement

Uniforms

On-site continuing education

Family culture based on open communication

EMS career advisers

LifeLine is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.