Dishwasher (Overnight)

JOB DESCRIPTION

TITLE: Dishwasher/Steward

DEPARTMENT: Kitchen

REPORTS TO: Executive Steward

JOB OVERVIEW:

Maintain Kitchen and restaurant equipment and utensils in a clean and orderly condition.

WORK ENVIRONMENT:

Kitchen, Dishwashing area, Racquets, Birdwood, Pavilion, loading dock and related areas.

ESSENTIAL JOB FUNCTIONS

• Scrape and spray food from dirty dishes and place them in racks (do not overload) push into dishwashing machine.
• Spray out soup bowls and rack.
• Load full glass, cup, and mug racks into machine.
• Scrub inside and outside of all pots and pans, then run through machine.
• Empty all trash cans.
• Hose-out garbage cans.

• Transfer supplies and equipment between storage and work areas.
• Notify supervisors of any loss or breakage.
• Return dishes, pans, etc. to proper storage areas.
• Maintain the cleanliness of the loading dock.

• Sweep and mop kitchen floors.

• Contribute to overall resort team effort by completing additional duties as assigned.

FORBES TRAVEL GUIDE BASIC STANDARDS

• Telephone conversation is calm and clear.
• The guest is always asked permission before being placed on hold.
• No telephone hold longer than 30 seconds without offering call-back.
• Staff acknowledges the guest when appropriate and reasonably possible.
• Staff is highly articulate and avoids slang and excessive use of phrase-fragments.
• Staff is polite and maintains a gracious tone and appropriate pace throughout the interaction.
• Staff readily smiles and maintains an engaging expression.
• Staff makes eye contact and keeps focus on the guest.
• Staff exhibits a genuine sense of interest and concern for the guest.
• Staff is thoughtful and intuitive, demonstrating anticipatory service when appropriate and helpful.
• Cross-departmental channels of communication among staff are consistent and complete.
• Staff performs the requirements of their department knowledgeably and proficiently.
• Staff can capably answer questions about the entire hotel or obtains effective and prompt assistance.
• The guest's name is used naturally as a signal of recognition.
• Staff closes interactions with polite, appropriate remarks.
• All staff encountered are wearing professional, clean and well-fitted uniforms.
• All staff encountered are extremely well-groomed.
• Staff maintains alert posture and behaves professionally in view of the guest.
• Staff does not decline any request without offering appropriate alternatives.
• The service is handled without excessive delays or interruptions.

FOUR DIAMOND SERVICE EXPECTATIONS

• All associates exhibit a professional vocabulary that is devoid of common slang.
• All associates are appropriately attired; name tags are clearly visible.
• All associates demonstrate appropriate behavior and hygiene.

QUALIFICATIONS

Essential:

• Ability to apply common sense understanding to carry out simple one or two step instructions.
• Ability to communicate orally with co-workers and supervisors.
• Ability to work 5-7 days per week in rotational shifts, if needed, including holidays and weekends.

Desirable:

• High school diploma preferred.

WORKING CONDITIONS AND PHYSICAL DEMANDS

General Job Tasks

Never

Occasionally

Frequently

Continuously

Bend/Stoop

x

Squat/Crouch

x

Crawl

x

Climb stairs

x

Climb ladders

x

Overhead

x

Kneel

x

Push/Pull

x

Uneven work surfaces

x

Twist

x

Awkward positions

x

Confined spaces

x

Fume exposure

x

Grasping

x

Standing

x

Walking

x

Sitting

x

Outdoor weather conditions

x

Physical Activity Required

Never

Occasionally

Frequently

Continuously

Lifting < 10 lbs.

x

Lifting 10-25 lbs.

x

Lifting 25-50 lbs.

x

Lifting > 50 lbs.

x

Carrying < 10 lbs.

x

Carrying 10-25 lbs.

x

Carrying > 50 lbs.

x

Reaching > shoulder height

x

Reaching at shoulder height

x

Reaching < shoulder height

x

SAFETY RESPONSIBILITIES

All employees must learn and comply with all Resort safety rules; must use appropriate safety equipment at all times; must immediately report all unsafe conditions to supervisors; must be familiar with all safety features or equipment, machinery or materials encompassed by job duties; and must check with supervisor if there is a question as to the safe procedure to be used for any job function.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

This description excludes the marginal functions of the position that are incidental to the performance of fundamental job duties.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

GUEST SERVICE COMMITMENT

"I acknowledge that the Forbes Travel Guide and the AAA 4 Diamond Service Standards at The Boar's Head have been explained to me. I understand that I am personally responsible for creating an environment of hospitality through my daily actions. The Boar's Head will continue in their commitment to guest service through new initiatives and processes. I am aware it is my obligation to acquire knowledge of any new standards and participate in continued training.

The Boar's Head is committed to being Virginia's most outstanding resort, defined by its spectacular setting and passion for personalized service. As an associate of The Boar's Head, I will adhere to these standards and strive to uphold them through-out the duration of my employment."

Employee Name (Print): __________________________________

Employee Signature: _____________________________________ Date: ___________

Revised: 06/04/2019