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SalaryICF's Disaster Management team in Puerto Rico is looking for a Case Manager to join us immediately! This full-time benefits-eligible position is located onsite in our office space in Cupey, Puerto Rico!
At ICF we make BIG things happen. Let’s work together to help Hurricane victims and communities recover and re-build for future resilience. ICF’s growing Disaster Management division is assembling an outstanding team equipped to offer expert advisory services, bringing the strength of past performance and a hands-on integrated multidisciplinary approach. Join the ICF team and help make a difference. We are looking for several Case Managers for our center in Cupey to interact directly with applicants for federal assistance provided under the Department of Housing and Urban Development (HUD) Community Development Block Grant Mitigation (CDBG-MIT) Program in Puerto Rico.
Key Responsibilities:
- Master policies and procedures governing federally funded recovery programs including knowledge of procedures, policies, and directives associated with federal disaster recovery programs, specifically HUD CDBG-MIT
- Work closely with program applicants to ensure that applicants fully understand program requirements and are frequently updated on application and grant progress throughout the process
- Provide excellent customer service
- Gather, scan, and store required program eligibility and other required information in electronic databases and case management systems
- Prepare letters to applicants and other required program documents
- Communicate with applicants by phone, email and in-person to explain program requirements, obtain documents and provide case status
- Ensure all hard copy and automated files are updated and maintained in strict accordance with established policies and procedures
- Conduct on-site and off-site applicant meetings
- Provide tracking and reporting information on cases progressing from intake to closeout
- A flexible schedule that can accommodate some evening or weekend work as may be required.
All applications must include your updated resume in English, aligned to the qualifications, skills and experience required. Watch your email closely for ICF communications once you apply!
Minimum Qualifications:
- Bachelor's degree in Engineering, Architecture, Administration, Human Resources, Accounting, Law, Project/Program Management or related or 4+ year's professional experience.
- 2+ years customer service experience.
- 2+ years’ experience with Excel and databases.
- Must have fluent verbal and written communication skills, bilingual Spanish and English.
Preferred Skills/Experience: (May give candidates an edge and preference for consideration)
- Experience facilitating client applications to public benefit programs
- Experience in disaster recovery and/or housing support services or programs
- Knowledge of sales and customer support in solar energy field
- Excellent understanding of and ability to analyze tax returns, property deeds, insurance, and other program-related documents
- Good understanding of and ability to educate applicants on program requirements and equipment user support.
Professional Skills:
- Exceptional ability to articulate details in a manner understandable to variety of individuals in person and over the phone
- Ability to work successfully with socio-economic and ethnically diverse applicants
- Skilled in multi-tasking, organizing and prioritizing work in a fast-paced environment.
INVESTING IN OUR PEOPLE
By empowering a diverse workforce, we discover innovative solutions to the most pressing issues of the day. We strive to create an environment that’s both welcoming and inclusive, where problem solvers can deepen their knowledge, collaborate with others, test out new ideas, and grow their careers. Our people choose ICF every day because they find purpose in our work.
By empowering a diverse workforce, we discover innovative solutions to the most pressing issues of the day. We strive to create an environment that’s both welcoming and inclusive, where problem solvers can deepen their knowledge, collaborate with others, test out new ideas, and grow their careers. Our people choose ICF every day because they find purpose in our work.
This job is a Section 3 eligible job opportunity. We encourage applications from individuals that are low income and/or living in Public Housing.
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our
EEO & AA policy
. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email
icfcareercenter@icf.com
and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about
workplace discrimination rights
, the Pay Transparency Statement
, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:
