Director - Sales Enablement & Operations - Remote

This position is open to remote work in the following approved states: WI, AL, AZ, FL, GA, ID, IL, IN, KS, LA, MI, MN, MO, MT, NE, NC, ND, OR, PA, TN, TX, VA, WV

As one of Wisconsin’s largest travel companies, Fox World Travel has excellent perks for all Fox associates including but not limited to: competitive wages, flexible time off (vacation, sick, personal), FAM Dollars to help you explore the world, remote work, a full benefit package including medical, dental, vision, disability, company sponsored life insurance, tuition reimbursement, 401k contributions, end of year perks, and a fully engaged leadership teamdedicated to treating associates like part of the family!

It is a priority that our associates demonstrate competence and character that inspires trust by integrating our core values into every action and decision. Our core values state: together we are stronger, demonstrating genuine care and concern to do what is right when no one is looking, with a focus on being curious, creative, and driven and having a work hard, play hard mentality.

A day in the life of the Director - Sales Enablement & Operations may include:

• Assisting with hiring new associates. Leading the onboarding process and cultural immersion for both direct reports and Business Travel sales team overall.
• Developing associates toward achieving their professional goals by offering ongoing training and support, as well as consistent constructive feedback through monthly one on one meetings, and annual reviews.
• Mentoring associates in their career paths, communicating strengths and weaknesses, and creating success plans to improve weaknesses.
• Ensuring proper human resources and company processes and policies are followed.
• Identifying prospect behavior through sales and marketing reporting. In depth analysis of customer contact reporting from marketing to identify to top prospects. Setting action plan to obtain top prospects.
• Developing and managing delivery of standard operating procedures and training programs.
• Proactively seeking feedback from leadership and sales team on pain points, priorities, and opportunities. Turning feedback into action items for the team and tracking success of the action items.
• Collaborating with the proposal team on sales resources such as presentation templates, proposals, request forms, and sell sheets. Establishing and communicating use case for content.
• Being responsible for the customer reference program. Making recommendations for use based on size of travel program, location, industry, service configuration, and frequency of requests.
• Overseeing the sales handoff process to ensure a smooth transition from sales to the project management team. Verifying all necessary documents are received and turnover form is completed accurately.
• Establishing and executing standard operating procedures related to the Customer Relationship Management (CRM) technology platform and ensuring compliance. Leveraging the use of the CRM for efficiency.
• Ensuring sales reports and other sales intelligence is provided to the sales organization and senior leadership. Developing new reporting analytics as needed. Coordinating with all stakeholders to lead efficient and accurate sales team reporting initiatives.
• Providing leadership and support around the pursuit process, specifically the development of proposals, sales presentations, and support of contracting processes.
• Partnering with the marketing team to drive value proposition messaging throughout the sales and pursuit process.
• Consistently managing awareness and proficiency on client-facing technology and service offerings. Studying and presenting to leadership evolution in industry advances in client-facing technology.
• Maintaining a favorable and collaborative working relationship with team members in all departments to foster an environment of trust and mutual respect. Driving standards and best practices whenever possible and effectively fostering a culture of engagement.
• Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Being innovative and recommending new approaches, policies, and procedures to promote continual improvements in efficiency of operations and services performed.
• Other duties, projects and alternate assignments as determined by business need.

You’ll love this job if you have:

• Strategic, forward thinking, results-oriented processes.
• Excellent organizational and planning skills.
• Communication proficiency – verbal and written with appropriate use of grammar.
• Problem analysis and problem-solving skills.
• Capability to be highly adaptable.
• Attention to detail and accuracy.
• Sound judgment and decision-making ability.
• Flexibility with the ability to work efficiently and effectively with frequent interruptions.

This opportunity might be for you if you have:

• Previous sales operations, enablement experience.
• Salesforce knowledge and administration (preferred).
• Demonstrated success in delivering new sales results in a high-growth environment.
• The ability to handle multiple tasks simultaneously and establish work priorities.
• Skilled usage of a personal computer and various software packages related to Microsoft Office suite.
• The ability to initiate and build positive relationships with all levels of business partners both internally and externally.
• The ability to write and speak succinctly in a variety of communication settings.
• Active listening skills and the ability to convey understanding both in groups and one-on-one.

Frequent travel is required, including travel to Fox headquarters and client-related travel.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “Occasionally” means up to 1/3 of working time, “regularly” means between 1/3 and 2/3 of working time, and “frequently” means 2/3 and more working time.

While performing the duties and responsibilities of this position, the associate is regularly required to stand, walk, sit, climb, reach above shoulders, and move from place to place. The incumbent is frequently required to talk and listen and use hands to finger manipulate or handle. Specific vision requirements for this position include close vision and the ability to adjust focus.

The incumbent may occasionally be required to lift up to 50 pounds

Incumbent must be able to travel by airplane, rail, boat and/or car at any given time as required by the position. Ability to drive to client and company locations.

Work Environment

The work environment characteristics described here are representative of those an incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For On-site and Hybrid Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. The incumbent works in an office environment where the noise level is low to moderate. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, a keyboard, photocopiers, and filing cabinets.

For Work-At-Home Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, and a keyboard.

Occasional business travel, overnight stay may be required – up to 15%. Ability to drive to home inspection locations, if required.

If you share in our passion for teamwork, our vision to have culture, engagement, and innovation at the heart of all our initiatives, we want you to come soar with Fox World Travel! If you fit the description AND meet the qualifications, please don’t hesitate to apply online at www.foxworldtravel.com/careers.

Work hard, play hard and travel often with the Fox World Travel Team today!

If hired for this position, you would be an employee of Fox World Travel, therefore, no fees would be associated with your training or employment. Also, Fox World Travel does not charge any fees as part of the application process.

Fox World Travel is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all associates to work.

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