Director Of Workforce Housing

Director – Workforce Housing

Second Avenue is a premier platform for enabling institutions to deploy meaningful capital into Single Family Residential (SFR) homes across the US. The Company provides all aspects of sourcing, acquisition, and property management services in SFR for its clients. Second Avenue is a growing company and has over 160 employees with major offices in Tampa, Florida and Chicago, Illinois. As an established property management company, we have extended our services to include Housing Choice Voucher (HCV) programs (including Section 8 and other government assistance programs). We are seeking a dedicated Director – Workforce Housing who has significant experience in the administration of affordable housing rental programs, applications, and processing activity. The ideal candidate will have extensive knowledge of HCV programs and a proven track record in team leadership and management of HCV processes.

Position Summary

Director – Workforce Housing will be responsible for overall supervision of Housing Choice Voucher (HCV) administration for Second Avenue. The Director role will lead a growing team of professionals to manage the approval of applications, confer with housing authorities and be a liaison to Second Avenue’s Senior Management for the oversight of HCV property management. This role will also lead training initiatives and promote HCV best practices across Second Avenue. This position will report to the Vice President of Central Operations and will be based in the Tampa, Florida office.

Duties and Responsibilities

• Lead a growing team of professionals in oversight of Housing Choice Voucher (HCV) programs for Second Avenue (the “Company”).
• Manage the processing of rental applications, coordination of property inspections and compliance verifications.
• Oversee the coordination between prospective residents and housing authorities to facilitate application processing, lease signing, and housing inspections.
• Provide guidance, support, and training across the Company in relation to HCV program processes, rules and regulations.
• Advise Senior Management on HCV issues and recommend best practices to continue the successful growth of HCV programs for the Company.
• Coordinate department actions with other leaders in Property Operations for the Company, including Property Management, Accounting and Acquisitions.
• Develop, implement, and maintain procedures to ensure efficient operation and compliance with relevant regulations for housing authorities.
• Stay current and compliant with all federal, state, and local regulations related to HCV and update leaders across the Company accordingly.
• Develop and maintain strong professional relationships with housing authorities and other relevant external stakeholders.
• Provide reporting on KPI’s relating to application volume, approvals, and timeframes to complete application approval processes.
• Deliver a positive customer service experience during all interactions across the Company and with external stakeholders.
• Promote Company values and a positive work environment.

Qualifications

• A minimum of 5 years' management experience in workforce, affordable or subsidized housing. Additional experience in market rate/conventional housing is also preferred.
• An undergraduate degree in Business Administration, Public Administration, or related disciplines is preferred.
• Working knowledge with respect to compliance requirements relating to affordable housing programs through HUD, local housing authorities.
• Experience with HUD, housing authorities, non-profits, is preferred.
• Strong organizational and administrative skills.

Job Competencies

• Ability to analyze, evaluate, and prioritize to successfully develop effective business strategies.
• Ability to execute business strategies successfully to achieve goals and KPI’s.
• Ability to quickly understand a diverse range of operational components relating to both centralized and field operational property management activities.
• Excellent communication and leadership skills.
• Strong organizational and time management skills.
• Flexibility and the ability to quickly adapt to changing business needs and processes is essential.
• Occasional travel, less than 25%.

Benefits

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.