Director Of Warehouse Operations

Job Type
Full-time
Description
Director of Warehouse Operations
Location: Midway, Georgia
Town & Country is a leading supplier of kitchen and bath textiles and accessories, table linens, performance and decorative rugs and mats, curtains, window treatments, and other home products to retailers throughout North America and internationally, through its wholesale and eCommerce channels. With a history of long-tenured customer relationships, Town & Country has built a service track record, robust sourcing platform, and a unique inventory and supply-chain management system enabling the Company to become the preferred provider of home products to the some of the world's largest retailers. For more information visit:? http://www.tncliving.com/
The primary responsibilities include but are not limited to:
• Work closely with all supply chain operation, finance, and sales teams under the guidance of the executive leadership.
• Identify internal process issues to improve service and cost reduction
• Optimize warehouse and distribution processes
• Ensure product supply meets customer demand through the management of inventory processes. Own order exceptions and ensure timely delivery for urgent customer requests.
• In-Charge of building and sustaining a positive culture of safety, engagement, and efficiency
• Oversees inventory control, order management, packing, QA, picking, and pre-pack operations
• Collaborates with sales and PO departments to ensure availability of merchandise and establishes desired inventory threshold to meet demand
• Ensure that all inventory is maintained and accurately reported throughout the network
• Partner with side leaders to forecast labor needs and schedule shifts coverage to meet demand
• Apply 5S/Process Excellence/Lean Methodology to increase the effectiveness
• Develop a "cost to serve" database for each warehouse and 3PL
• Provide project management support for onboarding additional TNC warehouses and new 3PL partners
• Create and maintain SOPs
• Create RFI, RFP, and RFQs
• Perform ROI, P&L, & operational analysis
• Assist with developing new processes while providing insight and feedback to help move the company forward.
• Work cross-functionally with other departments to assist with achieving company goals.
• Be a People Leader
• Bring a teacher mentality to our team and look to push our team in the right direction.
Requirements
Qualifications:
• Bachelor's degree or master's degree in Supply Chain Management, warehousing, fulfillment, economics, business administration, project management, or a similar field.
• 5+ years of experience or technical background in WMS
• Knowledge of ERP and TMS is preferred
• 5+ years of experience in an industry-related field
• Experience in creating data, analyzing metrics, and data-driven decision-making
• Proven ability to design and execute a supply chain strategy
• Strong negotiation and interpersonal skills
• Strong written and oral communication skills
• Up to 10% travel required
• Curious mindset with proactive and robust analytical and organizational skills.
• Excellent multitasking and time management skills are needed.
• Manage carriers and vendors with expected timelines and proposal management.
• Work and create strong relationships with internal and external stakeholders.
• Ability to discuss and execute ROIs and business proposals
• A decisive decision-maker with demonstrated success in making timely and informed decisions that keep the organization moving forward
WHAT SUCCESS LOOKS LIKE
• Result-oriented individual who will be driving below and not limited to KPIs:
• Six Sigma and Kaizen Projects
• Inventory Accuracy and Location Accuracy % at or above industry standards
• Drive QA standards via the implementation of KPIs and SOPs
• Weighted Cost per Unit
• All-in Cost per Unit
• Service Fill Rate Percentage
• Safety Initiatives
• RFP and execution of WMS, 3PL, and additional warehouses
• Strategic Savings via long-term projects and vertical integrations
• Ability and desire to stay ahead of the curve by finding new ways to enhance the customer experience
• Be a curious-minded individual who solves business problems by tackling key challenges immediately
• Work closely with HR and Other Leadership on developing and growing your team and scope
• Finding new ways to keep customer satisfaction high when shipments are delayed or running behind schedule
• Shown success in making timely and informed decisions that keep the organization moving forward