Director of Skin Medicinals - Remote role

Summary:

The Director of Skin Medicinals will be responsible for initiating and managing Skin Medicinals operations. In addition, this role will also be responsible for the Business Development of other verticals as the business evolves. They will work closely with the management team to maintain and increase efficiency, quality, and customer service levels in the daily operation, as well as execute department goals.

This role will be responsible for managing the company vision and roadmap for our projects and understanding the customer’s user journeys that improve and differentiate the overall product experience. You’ll be facing our internal team to set timelines, check in for updates, and generally collaborate. The individual should have an innovative mind set, strong Operations background, and understanding of clinical/healthcare business.

Training Requirements:

The individual will need to satisfactorily exhibit leadership qualities, initiative, and focus on growth and innovation.

Education/Experience:

Required:

• Have at least 5 years of Director level experience in operations.
• Have earned a college degree from an accredited university.

Preferred:

Duties and Responsibilities:

They include the following (other duties may be assigned as needed):

1. Train staff on all aspects of Skin Medicinals operations and develop a culture of constant focus on process improvement.
2. Supervise and hold accountable all employees of Skin Medicinals to established SOPs. Establish SOPs for the manager and CSRs.
3. Provide ongoing, continuous management oversight as a coach who is concerned with the growth and the development of employees.
4. Ensure compliance with all Board of Pharmacy and Federal / DEA laws and regulations.
5. Comply with all HIPAA rules and regulations.
6. Ensure exceptional customer service is being delivered to all patients and customers.
7. Design and implement services and processes that are responsive to patients’ needs and support exceptional customer service.
8. Communicate openly and honestly on a regular basis with employees and supervisor to ensure all goals are being met.
9. Assess new technologies, new products and added functionality that enhances user experience.
10. Responsible for monitoring financial performance. This includes monitoring the daily/weekly/monthly prescription volumes and, billing, and collections, and other metrics as determined by senior leadership.
11. Responsible for monitoring continued growth in volume. This is through introduction of new programs, sales to other facilities, and capturing of existing clients within the platform.
12. Collaborates with the Human Resources team in managing employee relations issues such as progressive discipline, suggestions for improvement, and administering terminations as needed.
13. Work with executive management to assess new technologies to create efficiencies and increase profitability.
14. Responsible for key partnership interfaces:

• Compounding partner engagement
• Digital marketing responsibility
• Interface with internal Tech team

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Although this is a remote position it requires travel to different locations per our business needs. Minimal travel as needed.

Knowledge, Skills, and Other Abilities:

• Strong team building and leadership skills.
• Excellent verbal and written communications skills.
• Excellent interpersonal and problem-solving skills.
• Demonstrated ability to handle confidential information appropriately.
• Analytical/critical thought processes, judgment, and decision-making.
• Coaching and supportive mentality.
• Time management skills – strong planning and organizational skills.
• Professionalism.
• Detail and Goal-oriented.
• Work well with various personalities and within a team.
• Participate in continuous quality improvement.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk, sit, and use hands. The employee is occasionally required to stand.

Salary Range:

$150,000.00 - $200,000.00 depending on experience.