Director Of Rooms

Director of rooms
This Jobot Job is hosted by: Bryce Hopkins
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Salary: $110,000 - $130,000 per year

A bit about us:

Director of Rooms

Why join us?

The overall objective and purpose of the Director of Rooms position are to coordinate, supervise, and direct the daily operations of the Rooms Division, including Housekeeping and Guest Services. The incumbent is responsible for ensuring guest and Grand Performer satisfaction while maintaining the operating budget and providing a wide range of management, administrative, and general support duties of a highly responsible and confidential nature. They are to provide inspiring and strategic leadership while directing the activities of the Rooms Division in support of the mission, core values, standards, and goals established by the organization.

Job Details

• Oversee the Housekeeping and Front Office department operations, ensuring implementation and execution of KQA and BSA standards.
• Provide hands-on training and continuous coaching to subordinates, supervising and directing the execution of service-related tasks to ensure the efficient and professional operation of the Rooms Division.
• Foster Grand Performer commitment to providing intuitive service and model desired service behaviors in all interactions with Guests and Grand Performers.
• Maintain the integrity of our guests’ privacy, including confidentiality of personal information, as well as key control
• Maintain complete knowledge and ensure compliance with company policies and standard operating procedures.
• Create and distribute work schedules adequate for operational needs.
• Plan and organize daily shifts. Effectively delegate tasks and responsibilities to subordinates, audit work for accuracy, and monitor outcomes
• Oversee budget process for Rooms Division and control operating and labor expenses. Uses Peak Performance to optimize the guest service experience while operating within labor budget/occupancy levels.
• Create the guestroom occupancy forecast, manage the departmental budget and participate in P&L meetings.
• Have a thorough knowledge of the product, including room types, amenities, services, and brand standards
• Stay informed of sales strategies, packages, promotions, and discounts, and understand the impact on other departments
• Schedule and conduct effective daily stand-up meetings
• Review GSS scores, comment cards, guest satisfaction results, and other data; takes corrective action as appropriate
• Assume the responsibilities of the General Manager in his /her absence, acting as the Manager on Duty.
• All other duties as assigned, planned, or unplanned

Requirements

• 5+ years of relevant work experience in similar scope and title
• Experience within luxury brand/markets
• Large to mid-size hotel experience

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