Director Of Resident Services

DIRECTOR OF RESIDENT SERVICES

The Reno Housing Authority is seeking an innovative and collaborative leader with a desire to make a difference in our community every day! The Director of Resident Services is developing, implementing, and monitoring services and programs to improve the quality of life for residents and encourage their economic self-sufficiency; setting department goals and objectives; applying for and administration of grant funds; evaluating operational outcomes; and developing recommendations for elderly, children, disabled, adult, and family residential services. Assure compliance with HUD regulations, applicable laws and RHA policies.

Examples of some of the essential position duties are:

• Participates in the establishment of Resident Services strategies, goals, objectives, policies, and priorities in alignment with agency goals and objectives.
• Plans, evaluates, and revises resident programs, services and activities.
• Manages activities of Resident Services programs within established policies and procedures.
• Coordinates Resident Services programs and operations with other departments/functions of the Housing Authority.
• Evaluates and modifies department operations to increase program effectiveness and outcomes.
• Gathers data and prepares reports to assess the effectiveness of Resident Services programs.
• Analyzes data and identify areas where there may be opportunities to modify programs in ways that lead to improved outcomes for residents and staff.
• Presents reports and information to Authority, residents, and community stakeholders.
• Research, locate, apply, and administer grant funding related to programs and services offered.
• Monitors and ensures adherence to all agency and HUD regulations, policies and procedures.
• Oversees and directs the development of volunteer support programs with service organizations in the community.
• Oversees and directs the on-going evolution and maintenance of Resident Councils.
• Establishes relationships with agencies and service providers in the community.
• Represent the agency in a variety of forums, including public meetings, multi-agency collaboratives, Resident Council and Resident Advisory Boards.
• Lead, coach, mentor and manage the Resident Services Department staff which includes selecting, training, supervising, evaluating, developing, counseling and, when necessary, appropriately managing performance in accordance with approved policies and procedures.

WHO IS THE RENO HOUSING AUTHORITY?

Our mission is to develop and provide fair, sustainable, quality housing in diverse neighborhoods that offer a stable foundation for low-income families to pursue economic opportunities, become self-sufficient and improve their quality of life. We are the largest community provider of affordable housing in Washoe County, assisting over 9,000 individuals and families to have a safe, secure place to call home.

WHY SHOULD YOU APPLY?

The RHA is committed to developing a team that embraces our mission and core values throughout our local community. To offer superior service to our clients, we invest substantially in the professional growth and development of our team and are focused on exemplifying our underlying values of integrity, trust, leadership, progress and customer service.

We offer competitive salaries with annual merit salary increases and regular cost of living increases, an exceptional benefits package, a robust defined benefit retirement plan, and ample opportunities for growth. Highlights of the benefits we offer includes:

• 100% employer paid health, dental, & vision insurance for employees
• Excellent vacation & sick leave accrual program
• Thirteen (13) paid Holidays a year
• 5% merit salary increases plus regular cost of living increases
• 100% employer paid retirement contribution for the Public Employees Retirement System (PERS)
• Flexible Spending Plans
• Paid Parental Leave program
• 457(b) retirement savings program
• Employer paid life and AD&D insurance
• Positive, friendly work environment focused on providing a healthy work/life balance

We are located in the largest city in northern Nevada. Nestled at the base of the Sierra Nevada mountains, the surrounding area provides unlimited indoor and outdoor recreational activities. With excellent weather averaging more than 300 days of sunshine annually the City of Reno is home to a vibrant food and entertainment scene with limitless major events such as balloon races, rib cookoffs, concerts, Hot August Nights, air races, renowned pub crawls, NCAA Division 1 sports, as well as minor league baseball and hockey teams!

WHAT IS NEEDED?

The minimum qualifications for the position are:

• A four-year degree in social work, human services, public administration, or a related field from an accredited college or university.
• At least five (5) years’ progressively responsible experience in social services, or case management in social service setting. A graduate degree in social work or related field may be substituted for two years of the experience requirement.
• Two (2) years of program management or supervisory experience.
• Experience in administering and oversite of programs designed to promote self-sufficiency or improving resident lives is highly desired.
• Knowledge of HUD programs, requirements, and policies/procedures and/or grants management is highly desirable.
• Or an equivalent combination of education, training and experience which provides the knowledge and abilities necessary to perform the work as determined by Human Resources.

Please review the attached job description for additional details regarding what is needed.

INTERESTED?

Please visit our website at www.renoha.org for more information on the Reno Housing Authority. Qualified individuals are encouraged to apply as early as possible as this recruitment may close at any time based on applications received.

The RHA is committed to ensuring a safe, productive and positive work environment through a Drug and Alcohol-Free Workplace. Selected candidates will need to complete a pre-employment drug screen and criminal background checks.

EQUAL OPPORTUNITY EMPLOYER

The Reno Housing Authority is committed to the principles of Equal Employment Opportunity (EEO) in accordance with applicable Federal and State law, and Executive Orders. Our policies prohibit unlawful discrimination based on race, color, creed, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, sexual orientation, or any other consideration made unlawful by Federal, State, or local laws.