Director Of Quality Assurance

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As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions.
• Growth - Philadelphia is growing, why not grow with it?
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The Office of Children and Families (OCF) aligns the City’s policies, resources, and services for children and families.

Our priorities are:

• Safe children.
• Strong families.
• Supported schools and communities.

OCF administers a number of City-supported programs, including Out-of-School Time, WorkReady, Community Schools, PHL Pre-K, and Access Centers. The office also oversees the Department of Human Services (DHS), Philadelphia Parks & Recreation, and the Free Library of Philadelphia.

The Philadelphia Department of Human Services serves approximately 10,000 children per year with a workforce of over 1,500 employees; and a wide range of child welfare, delinquent, and community-based service providers.

The core mission of the Department of Human Services (DHS) is to provide and promote safety, permanency, and well-being for children and youth at risk of abuse, neglect, and delinquency.

Position Summary

The role of the Director of Quality Assurance is to continuously improve the quality of the work conducted in the Finance division at the Department of Human Services in the areas of Eligibility, Determination and Provider Verification. This position is responsible for fostering change that utilizes the implementation of existing and updated bulletins, policies, and regulations by our State and Federal funders to increase invoicing opportunities to obtain funding for the provision of Quality care and programming to the children, youth and families served. The Director of Quality Assurance ensures performance indicators are met with high-quality products and delivered on time. The role oversees all the systems, processes, and initiatives that alleviate quality issues in conjunction with the Administrative Officers. This position reports directly to the Operation Director. The Director of Quality Assurance position will provide leadership and management to the daily operations of the following units:

• Provider Verification

• Provider Licensure and Record Keeping

• Medical Eligibility Training

• Internal Quality Assurance

Essential Functions

• Work with Operations Director to set strategic priorities, identify areas where leaders should direct their focus, implement and track metrics for success related to compliance with State and Federal funding requirements;

• Coordinates efforts with Administrative Officers, cross divisional partners, external providers and serves as primary departmental liaison to OCYF;

• Lead the Operation and Management of Quality Assurance process for State audits, providing information and assistance to ensure complete and thorough reviews; completes reports on all such coordinated activities and issues in a timely manner;

• Director is responsible for managing all QA functions, working with cross-departmental leadership to deliver high quality products on schedule;

• Effectively communicate and coordinate with all individuals and organizations charged with the accomplishment of those tasks required to schedule and complete all inspections as required by the Federal and State and City regulations;

• Engage all levels within the organization in the process of identifying, implementing and enforcing newer and better ways to exceed fiscal functions that influence programming success. Ask questions and actively listen in an effort to ensure a complete understanding of cross divisional ideas and concerns.

• Director works with internal partners whose responsibilities relate to compliance and production

• Ensure monitoring of provider licensees for compliance with audit, compilation, review, and other attestation standards.

• Develops programs and procedures to monitor activities within the department around provider verification, licensing and medical eligibility.

Competencies, Knowledge, Skills and Abilities

• Follow all data integrity and good documentation practice requirements

• Ability to analyze and comprehend organizational and procedural problems involving work production, work flow, forms, records systems, and staff utilization.

• Prepare and interpret a variety of reports, charts, process maps, action plans, and other materials

• Present ideas effectively, both orally and in writing

• Supervise and coordinate the work of a staff of professional, technical and clerical personnel

• Analyze complex organizational and procedural problems involving work production, business process flow, data systems, and staff utilization

• Timely submission of work and clear communication of status on projects, reports and timelines to Operations Director and Chief Financial Officer.

• 
  BA required or master’s degree preferred in social services, public policy or business administration.
• At least five (5) years working in fiscal management at the supervisory level.
• At least five (5) years working in social service agencies, three (3) years of which included advanced level program analysis and strategic planning.
• At least three (3) years of full-time equivalent experience in a business or executive management role.
• Proven experience organizing and directing multiple staff and projects
• Experience planning and leading strategic initiatives
• Experience complex financial/fiscal analysis and reporting.
• Project scoping, management, and delivery.

TO APPLY:Interested candidates must submit a cover letter and resume.

Salary Range: $105,000

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 6 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

• The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx