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SalaryAs the leader in mentoring software, Chronus is a fast-growing SaaS business that serves the who’s who of industry leaders around the world today, including large and medium enterprises, leading colleges and universities, and professional associations. Blue-chip organizations take advantage of our award-winning software to drive compelling mentoring, coaching, and onboarding programs that propel employee engagement to develop their people faster and better.
The Chronus team is a dynamic and innovative group focused on creating value for our clients while fostering a culture and experience where all of our employees may thrive.
Our Mission
Organizations only reach their greatest potential when their people do. We’re true believers in mentoring and ERGs, and how technology can help better activate them. Every day, we work toward our vision of establishing a more equitable, innovative and empathetic world where human interactions drive development, inclusion and connection.
Our Vision
To establish a more equitable, innovative, and empathetic world where human interactions are driven by mutual respect, shared values, and a strong sense of belonging.
Job Summary
Responsibilities:
- Work with the Sales and Customer Success teams to manage and refine a compelling approach to customer onboarding and professional services that provides customers with an experience that exceeds their expectations and allows them to derive maximum value from their investment with us.
- Assess customer needs and execute sustainable, scalable go-live plans that are responsive to market and business changes, uniquely tailored to each business and user type, and focused on quality, customer satisfaction, and cost-effective, on-time delivery.
- Collaborate with the VP of Customer Success to develop and execute the overall strategy for the Onboardng and Professional Services function. Drive the creation of diverse service offerings to meet customer needs, ensuring alignment with business objectives.
- Demonstrate industry, functional, and product expertise to drive your team’s role within Chronus and inform internal partners of customer needs, collaborating with them to identify enhancements and new features that speed up time to value and simplify the customer experience.
- Be a mentor and coach, hiring, developing, training, and managing your team to be trusted advisors to our customers, with the ability to execute and provide great customer experiences.
- Foster a collaborative and high-performance culture.
- Be responsible for your team achieving their KPIs against the quality of customer deliverables and reducing customer time-to-value.
- Be a point of escalation for clients in your team's portfolio.
- Work closely with customers to understand their unique requirements and challenges, ensuring the delivery of tailored Professional Service solutions.
What You Will Need
- Passion for building and providing the best customer experiences, and a desire for continuous improvement
- Strong understanding of project management methodology and the ability to guide teams to deliver high-quality, on-time customer onboarding.
- Deep understanding of the product, our customers, and our overall market to develop and deliver a tailored, responsive customer onboarding and professional services strategy
- Roll up your sleeves approach, and ability to manage a successful, results-oriented team that cost-effectively achieves company goals.
Skills and Requirements:
- BS or BA degree required
- 5+ years relevant experience in leadership of customer onboarding, services, and/or success for enterprise software
- Experience with hands-on roles leading software implementation and professional services.
- You’ve successfully built a managed and professional services strategy and function
- Bias toward action; you execute quickly in a start-up environment and love building
- Ability to successfully manage multiple, high-value, strategic projects simultaneously
- Analytical skills and data orientation in decision making
- Exemplary written, verbal, and presentation communication skills
- A positive, proactive mindset, combined with excellent prioritization, task management, and organizational skills
Rewards and Compensation
- High-growth startup culture where you can make a real impact.
- Self-managed, flexible PTO
- Employer paid health benefits plan.
- 401K plan with 4% employer match
- Employee stock option plan
- 115k to 130k annual base salary plus annual bonus based on company and individual performance.
