Director of Operations, Fulfillment

Skylight is a technology startup based out of Los Angeles and San Francisco. Our mission is to connect loved ones by creating the world’s simplest products and services that improve family life. We make consumer products, like Skylight Frame and Skylight Calendar, that are loved by millions of people across the globe. Our founders are former venture capitalists and serial entrepreneurs, who have scaled this business to $100M+ in annual revenue while being completely bootstrapped. We think often about the thousands of smiles we are able to put on our customers’ faces each day, and it fills our hearts with purpose. That’s why we have been working hard to expand our team and invent, so that we can continue to bring the magic of Skylight to millions of loved ones throughout the world.

At Skylight, we have three core principles that guide our work and help us manage the business day to day: autonomy, rigor, and care. These principles show up early and often and help guide the work we do and the way we work.

We are hiring a Director to be the entrepreneurial leader on our Operations team. We are looking for a player-coach who owns everything once goods arrive at our fulfillment centers.

You must have managed high-performing operations teams and have experience scaling a business. This role reports to the VP of Operations.

Responsibilities:

• Strategy and planning: create and update seasonally an inventory management and outbound logistics strategy to ensure cost-effective and timely delivery of product to our B2B and D2C channels
• Warehousing: Manage our warehousing strategy and operations, including reception, storage, value added services
• Order fulfillment: define and own our parcel strategy, and partner with Hardware and Customer Service to build out our reverse logistics processes
• Vendor management: own all 3PL relationships
• Expansion: Build greenfield operations in both new sales channels and new international markets
• Partner with leadership to refine methods of entry and identify the best partners/vendors in new markets
• Reporting: design and implement improved inventory tracking and KPIs
• Ensure leadership is kept informed of performance and potential risks
• Systems architecture: Identify and implement tools that will help us scale our products across new markets and sales channels
• Uplevel our operations with data-driven recommendations and improvements
• Lead, manage, and mentor the fulfillment team

Who you are:

• You’re complicated, fun, and love the “messiness” of getting things done!
• You’re scrappy and entrepreneurial, yet have organizational acumen–you can build a band-aids and bubblegum structure to launch products in new markets but you can also optimize our core business to reduce costs and labor
• Quick to act: you’d rather try and fail than do nothing at all
• Sense of humor and intellectual honesty: you’ve made mistakes, learned from them, and laughed at how silly that error was in hindsight, which means you won’t make them again
• Structured yet nimble thinker with strong analytical skills and an ability to think strategically and act tactically

Requirements

Must Have:

• 8+ years of progressive responsibility in operations, consulting, or financial services
• Scaled a business and implemented the tools needed to track physical goods at scale
• Successfully managed teams and mission-critical vendors
• Led projects from start to finish, often through uncertainty
• Used quantitative analysis to understand and solve operational or financial problems
• Managed Fulfillment by Amazon inventory, both in the US and in international markets
• Worked in an agile startup environment

Benefits

At Skylight, we have three core principles that guide our work and help us manage the business day to day: autonomy, rigor, and care. These principles show up early and often and help guide the work we do and the way we work.

Our competitive compensation package includes:

• Competitive Salary + Equity Package
• 401K matching
• Wellness, learning, and home-office budgets
• Health, Dental & Vision Medical Plans
• Tremendous autonomy to set the direction of your work
• Unlimited PTO
• Company holidays on the first Friday of every month

This role can be remote, but preference will be for candidates based out of Los Angeles or San Francisco. Base salary range will be $170,000 to $180,000 annually, dependent on candidate experience.

Equal Opportunity Employer

Skylight is committed to building a diverse and inclusive team. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, protected veteran status, or any other factor protected by applicable federal, state, or local laws. If you’re the best person for the job, we want you on board!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with criminal histories in a manner consistent with the requirements of this law.