Director Of Operations

We are passionate about building a team of high character individuals; people who care for others, love to have fun while working hard, and are serious about pursuing their dreams. Chick-fil-A is a place to become the best version of yourself through serving others. Our team thrives by Delivering Second Mile Service (putting the customer first) and leading with the CORE 4 value chain:

1. Create eye Contact
2. Share a smile
3. Speak with a friendly tone
4. Always say “My Pleasure”

The Director of Operations role at Chick-fil-A is to manage the daily operations of the business. The Director of Operations is expected to be the Ambassador, leader and critical component in ensuring that the restaurant is successful in all aspects of the Create Raving Fans model, providing remarkable service and hospitality throughout each experience in the business. The following responsibilities have been identified in order to more clearly delineate the overall structure within Chick-fil-A that will allow the Director of Operations to fulfill this role:

Duties and Responsibilities:

Business Activities:

• Takes responsibility for the overall business performance of the restaurant
• Develop restaurant goals and strategies to grow the business
• Develops and helps implement processes and systems to drive standardization
• Focuses on process improvement and ways to remove inefficiencies
• Develops facilities & equipment preventive maintenance practices

Restaurant Management:

• Coach, train, and develop team members and build capability
• Drive organizational effectiveness
• Initiate and execute marketing activations as needed
• Analyze all business metrics
• Motivate staff during demanding service periods
• Manage restaurant inventory
• Manage relationships with vendors
• Managing schedules, vacations, requests for time off
• Keeping accurate records
• Recruiting, training and educating staff
• Reinforces the CORE 4, and Delivering Second Mile Service

Housekeeping:

• Maintains high standards of food health and safety, quality control, and hospitality.
• Helps in any area of the restaurant when circumstances dictate.

Qualifications:

• Minimum 3 years experience of managing others (or equivalent)
• Undergraduate degree from 4 year college or university, Master’s degree is a plus
• Hospitality or food service background is a plus
• Expected to attain ServSafe Manager Certificate
• Ability to execute procedures with excellence

Skills:

• Focus on systematically and effectively communicating all Customer Experience related goals and success factors to Team Members
• Combine critical thinking and practical leadership to create a culture of innovation
• Effectively coach and give direction
• Knowledgeable with all procedures and works with a sense of urgency
• Passion for developing people and possessing strong leadership skills.
• Strategic thinker, Goal-oriented, strong technology skills
• Great communicator both in handling difficult situations and with a diverse team.
• Understand the fundamentals of every position on the team.
• Mature and dependable
• Outgoing/friendly/patient
• Leader (track record of achievement); Desire for ongoing training/education
• Ability to work in a team environment
• Results-oriented
• Detailed & keenly observant
• Passion for procedural discipline
• Ability to make decisions quickly
• Ability to motivate others
• Proven history of consistently performing at a high level

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.