Director Of Operations

EEO-1 Code: 1.1

FLSA Status: Exempt

Compensation Status: Salary

Hours: Monday-Friday, on-call as required

Supervises: Administrative Managers, support staff, and caregivers

Backs up: All Management Positions

Backed up by Owner as needed and agreed

Salary Range $105,000 - $130,000/year + Bonus Structure

• Health Insurance
• Vacation Time
• Matching 401k
• 40 hours paid sick time

Summary

Minute Women Home Care provides private home care services, with a focus on specialized dementia care, to seniors and their families. The company is committed to expanding its workforce and service hours by over 250% within the next three years, addressing the growing need for senior care in the community. To support this growth, Minute Women is seeking an experienced leader to join the team and play a key role in driving the company's expansion while maintaining a high standard of care.

Position Summary:

As the Director of Operations, you will lead Minute Women Home Care through a period of significant growth and expansion. Reporting directly to the Owners, you will oversee all operational aspects of the agency, including personnel management, revenue growth strategies, budget management, program development, and stakeholder relations.

Your leadership will be crucial in achieving the company's ambitious growth targets while ensuring the delivery of compassionate and professional care to clients and their families. The ideal candidate will be motivated, innovative, and dedicated to building and leading a strong care team that upholds Minute Women's commitment to excellence in senior care.

Responsibilities include:

Managing Vision and Purpose: Communicate a compelling vision and set achievable goals to drive the organization forward.

Strategic Agility: Develop and implement innovative strategies, foreseeing potential futures, and bringing new ideas to fruition.

Influential Leadership: Inspire high performance, promote change, negotiate skillfully, and build motivated teams.

Customer Centricity: Listen empathetically to customer needs, respond promptly, and design solutions with the client in mind.

Operational Execution: Identify and implement actions to effectively execute market strategy.

Leadership: Collaborate with stakeholders, influence through collaboration, and lead effectively from various positions.

Professional Savvy: Navigate complex situations discreetly, understand organizational dynamics, and adapt approaches accordingly.

Innovation: Support the development and implementation of creative ideas and reward successful solutions.

Business Acumen: Understand business operations, industry trends, and competition, and apply this knowledge to drive success.

Assessing Talent: Prioritize talent development, identify succession candidates, and create roles that leverage and develop capabilities.

Change Leadership: Build agility within the organization, communicate change effectively, and identify opportunities for integration.

Motivating Others: Create a supportive environment, motivate diverse teams, empower individuals, and foster a sense of ownership and importance in their work.

Communication Strategist: Ensures consistent, effective communication of key messages throughout the organization, keeping everyone informed and rowing in the same direction

Duties:

• Collaborate, develop and execute multi-year growth strategies to meet financial targets and increase market share.
• Manage operational efficiency and financial performance to achieve monthly budget goals through process improvement and analytics.
• Identify sales and marketing opportunities based on market conditions for short and long-term growth.
• Implement KPIs and metrics to track performance and ensure accountability.
• Supervise staff and ensure adherence to fiscal and performance expectations.
• Share knowledge with stakeholders on effective practices and business opportunities.
• Manage annual budgets, providing regular reporting and analysis to meet company goals.
• Oversee efficient operations in payroll, accounts, billing, and collections.
• Support company presence through occasional networking.
• Provide feedback, coaching, and motivation to staff in alignment with company goals.
• Drive process improvements, efficiencies, and talent initiatives across the company.
• Monitor compliance with policies, procedures, and regulations.
• Address customer and employee satisfaction issues promptly.
• Adhere to high ethical standards and legal regulations.

Qualifications:

• Experience growing a small company or division within a large organization
• Process and procedure focused and execution
• Managed or lead a team a of four or more employees/team members
• Results-oriented mindset, with a proven track record in executing projects from start to finish.
• Strong leadership, managerial, and coaching abilities, with demonstrated success in communicating and collaborating with diverse teams and stakeholders.
• Experience working within the Entrepreneurial Operating System (EOS) (Preferred)

Physical Demands:

• Driving to professional offices, hospitals, and other marketing contacts throughout the region
• Walking to, from, and within the office
• Ability to lift up to 10 pounds
• Able to speak and hear (or otherwise adequately communicate) with residents, residents’ families, staff, contracted providers of services, and the community in general.
• Exposure to inside and outside environmental conditions
• Physical ability to withstand hours of duty that may be long and irregular

Job Type: Full-time

Pay: $105,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• On call

Supplemental pay types:

• Bonus opportunities

Ability to Relocate:

• Lexington, MA 02421: Relocate before starting work (Required)

Work Location: In person