Address
Form of workDirector of Operation and Service Management- Greater China
Who we are looking for
We are seeking a Director of Operation and Service Management to oversee the daily Technology Operation Support, Quality, Site Reliability Engineering, Release Engineering, Delivery, and Launch Tech leads functions in Greater China (GC). This person will build the GC Operation and Service Management principals and models following global standard methodology. Design and deploy GC operation enhancement and optimization base on global standards.
This person will build up a Center of Excellence for Great China technology operation support for different technology areas, i.e., Marketplace Supply Chain Technology; To build up resilience service for Great China including Site Reliability Engineering (SRE) and High Availability Disaster Recovery (HADR). In this role you will direct the accumulated efforts of multiple teams/functions towards the development of functional policies, processes, and technology innovation in service of the division's strategic plans. Authorizes the implementation of organization wide policies, processes, and technology advancements. Influences own function directly with indirect influence over other functions.
Develops information technology strategies, polices, and plans. Responsible for analysis, design, implementation, operations, and support of the organization's IT resources, systems, and software/database products.
What you will work on
Who you will work with
This person will part of the functional leadership team involved in decision making and negotiations, has influence over critical initiatives and direction for the function. Key collaborators internally and externally include executive level management. Peer groups are at a similar level or higher. Significant level of freedom to act and make decisions for the function due to Geo characteristics. You will need to work with both Nike WHQ and Geo cultures to help China operation team finish the transition to support new China for China (C4C) technology stack and ongoing C4C strategic changes.
Who you bring
Who we are looking for
We are seeking a Director of Operation and Service Management to oversee the daily Technology Operation Support, Quality, Site Reliability Engineering, Release Engineering, Delivery, and Launch Tech leads functions in Greater China (GC). This person will build the GC Operation and Service Management principals and models following global standard methodology. Design and deploy GC operation enhancement and optimization base on global standards.
This person will build up a Center of Excellence for Great China technology operation support for different technology areas, i.e., Marketplace Supply Chain Technology; To build up resilience service for Great China including Site Reliability Engineering (SRE) and High Availability Disaster Recovery (HADR). In this role you will direct the accumulated efforts of multiple teams/functions towards the development of functional policies, processes, and technology innovation in service of the division's strategic plans. Authorizes the implementation of organization wide policies, processes, and technology advancements. Influences own function directly with indirect influence over other functions.
Develops information technology strategies, polices, and plans. Responsible for analysis, design, implementation, operations, and support of the organization's IT resources, systems, and software/database products.
What you will work on
- Driving cross-functional leadership, local advocacy, influence and build commitment across the matrix, adept at executive level communication and holds strong business strategy influence.
- Directing the resolution of highly complex/unusual business problems. Consistently works with ambiguity, variability, and abstract ideas across functional areas of the business.
- Providing strategy and direction for production support model globally, requiring rapid adaptation to changing circumstances.
- Mitigating risks, eliminate redundancies and simplify complexity. Problem solves, reduce complexity to create a seamless end-to-end experience. Solve business problems at end-to-end scale.
- Managing and negotiate contracts and executive level vendors. Employ arbitration and negotiation to achieve desired business outcomes and resolve conflicts.
- Drive the vision of the future, develop strategy to achieve vision, capability, and product roadmaps.
- Establishing teams with diverse backgrounds and abilities, mobilize teams to enable the creation of value to the organization, possesses an executive presence to establish high engagement, trust, and collaboration, provide leadership and coaching to team members. Foster talent growth in an agile and product management structured team.
- Accountable for results which impact the entire business segment; is a functional budget holder. Maintains deliberate connections cross-functionally. Responsible for the development of a team of professional managers and experienced individual contributors. Responsible for talent management and may provide input into succession planning and segmentation activities. Responsible for performance management, pay, and resourcing decisions for direct and indirect reports.
- Problems are not clearly defined, and sufficient information may not be available. Occasionally, issues are complex where fundamental principles do not clearly apply or where data appears to conflict. Manages issues and resolves conflicts across cross functional teams, both internally and externally.
Who you will work with
This person will part of the functional leadership team involved in decision making and negotiations, has influence over critical initiatives and direction for the function. Key collaborators internally and externally include executive level management. Peer groups are at a similar level or higher. Significant level of freedom to act and make decisions for the function due to Geo characteristics. You will need to work with both Nike WHQ and Geo cultures to help China operation team finish the transition to support new China for China (C4C) technology stack and ongoing C4C strategic changes.
Who you bring
- Bachelor's degree in business, Information Technology, Engineering, or related field or combination of relevant education, experience, and training.
- A minimum of 10 years' experience in global technical operations and engineering support.
- Be familiar with Site Reliability Engineering model; with solid understanding on observability technology; with rich experience on ITSM/ITIL methodology for Service Managementand Service delivery; software engineering and programing knowledge is a plus.
- Experience providing leadership and coaching to distributed team members. Foster talent growth in an agile and product management structured team.
- Having knowledge of enterprise architecture concepts, security concepts, cloud principles, understand emerging technologies, portfolio management, Agile philosophies, and operating models.
- Demonstrate understanding of industry, the tech marketplace dynamics, and leaders, has peer industry connections.
- Experience with resolution of highly complex/unusual business problems. Consistently works with ambiguity, variability, and abstract ideas across functional areas of the business.
- The ability to provide strategy and direction for major functional areas and/or geographies.
- Innovation and conceptual thinking are needed to initiate new functional direction.
- Responsible for evaluating vendor performance, needs assessment, spend optimization and risk management. Identifies new technology solutions and works closely with internal business partners to forecast future needs and to develop cost effective strategies aligned with business objectives.
