Position Title
Director of Online Student Support Strategies
About this Opportunity
The Learner Experience team, a part of the Division of Online and Strategic Learning at Ball State University, supports prospective and admitted students on their journey from the time they apply through program completion. We are searching for a talented, strategic, team-oriented, and forward-thinking Director of Online Student Support Strategies to lead a high-functioning hybrid and fully remote team of advising professionals, thereby ensuring quality delivery of support services and alignment of division and university goals. The Director of Online Student Support Strategies position is a full-time position focused on championing Online Student success.
The salary range for this opportunity is $62,000 – $67,000 annually.
Our Statement on Inclusiveness
At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define ‘inclusiveness’ as a commitment ‘to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.’ As such, this value incorporates a commitment to inclusive excellenceand freedom of expression.
Benefits and Community
Ball State University offers an excellent benefits package for eligible positions. .
Affordable Healthcare
Retirement
Tuition Remission (For eligible employees, their dependents, and spouse)
Paid Parental Leave
Professional Development
Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana:
https://www.bsu.edu/about/live-near-your-work
FLSA
Administrative Exemption
Length of Assignment
Full-Time At-Will
Position Function
Provide effective leadership in the delivery, evaluation, and refinement of student strategies for supporting Online Students and programs; create networks with academic and administrative departments throughout the university to ensure a successful, and streamlined, learner experience; coordinate at director’s level within the unit to ensure student and program strategies support and align with unit’s goals; conduct research in online learner support and explore forward-thinking strategies; support the Executive Director for Learner Experience with learner and systemic strategies that align with the goals of the unit and the institution.
Minimum Education
Master’s degree from an accredited institution.
Minimum Experience
At least three years of professional work experience; supervisory experience.
Minimum Other
Excellent communication and interpersonal skills; demonstrated ability to solve problems in a fast-paced constantly changing environment. Demonstrated knowledge of strategic planning and knowledge of student success strategies; demonstrated computer skill including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Customer Relationship Management (CRM) system; demonstrated ability to work in cross functional teams, willingness and ability to travel.
Authorization to work in the US
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Experience
Additional experience working with online or distance education students; prior experience with ‘early alert’ academic systems, prior experience with the coordination of business activities with an academic department and/or college.
Pre-Employment Screening
Requires successful completion of a background check and education verification.
Position Title(s) Supervised
Lead Student Success Specialist
EEO Statement
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
About Ball State University
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master’s, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.
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IN Indiana
Department
Division of Online & Strategic Learning:173020
Department Email or Phone Number
tlweyermann@bsu.edu