Director of Laundry

We seek a dynamic and experienced individual to take on the role of a Commercial Laundry Director. In this high-level leadership position, you will be responsible for overseeing and coordinating all laundry operations across our organization on a national scale. The successful candidate will bring a proven track record of strategic planning, operational excellence, and team leadership to ensure the efficient and effective management of our commercial laundry facilities and services.

Additionally, the person must possess and adhere to the following core company values:

• Integrity
• Passion
• Work Ethic

As a Laundry Director, you will:

• Coordinate with resort/hotel managers to ensure seamless and timely laundry services across all locations.
• Being able to maintain production requirements to meet budget
• Working with clients to maintain continued partnership and seek new business.
• Develop and execute a comprehensive laundry strategy aligned with the organization's goals and objectives.
• Experience in producing 10+ million pounds of linen per year
• Experience in sorting systems, front loaded washers and dryer systems, flatwork ironers, towels folder and shipping department
• Direct and manage the activities of Laundry supervisors and their teams to ensure consistent, high-quality laundry services.
• Generate regular comprehensive reports for the Gatlinburg facility, detailing KPIs, operational efficiencies, financial performance, and customer feedback to inform strategic decisions at the executive level.
• Establish and enforce quality control measures to ensure that all laundered items meet the organization's cleanliness, hygiene, and presentation standards.
• Implement best practices to minimize errors, reduce rework, and improve laundry quality.
• Collaborate closely with other divisions, such as sales, marketing, and finance, to ensure that industrial laundry operations at the Gatlinburg facility are seamlessly integrated with broader business strategies.
• Analyze data to identify trends, improvement areas, and growth opportunities.
• Optimize resource allocation for the Gatlinburg facility, including workforce scheduling, machinery utilization, and inventory management, to ensure seamless operations while containing costs.
• Collaborate with procurement and supply chain teams to maintain a steady supply of raw materials and consumables.
• Enforce and oversee strict safety protocols for the Gatlinburg facility to ensure a secure working environment for employees and adhere to all pertinent industry regulations and guidelines.
• Collaborate closely with other departments, such as facilities management, customer service, and finance, to ensure seamless integration of Laundry operations with overall business processes.

Qualifications:

• Proven experience (8+ years) in a senior leadership role within the industrial laundry or hospitality industry, focusing on multi-site operations or a Bachelor’s degree in business management, Hospitality Management, or a related field preferred.
• Strong understanding of Laundry processes, equipment, and industry best practices.
• Exceptional organizational, analytical, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• In-depth understanding of commercial laundry processes, equipment, and industry best practices, with specific knowledge of the challenges and nuances of managing large-scale commercial laundry facilities.
• Proficiency in using relevant software for reporting, analysis, and management.
• Demonstrated ability to lead teams, drive results, and adapt to changing business needs.
• Knowledge of health and safety regulations pertaining to laundry operations

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Holidays
• Weekends as needed

Ability to Relocate:

• Sevierville, TN 37862: Relocate before starting work (Required)

Work Location: In person