Director Of Ifm & Technical Services

Job Title
Director of IFM & Technical Services
Job Description Summary
The Director of IFM & Technical Services will manage and direct activities for the delivery of workplace services, operations and asset planning, maintenance, and repair for an expanded portfolio with accountability for the overall delivery of portfolio management, including engineering services, site services, energy management and environmental health & safety. Responsibilities also include MSA compliance, adherence to business plan, budgetary control, capital planning and oversight of the daily management and operational activities associated with the portfolio.
In addition, this role will be responsible for program management for account's Technical Services which includes Critical Solutions, CMMS Systems, EH&S, Hospitality, MAC, Tenant, & Energy Platforms.
Job Description
• Lead coordination, delivery and quality assurance of all C&W account services and adherence to the client's real estate standards of performance and needs
• Assure integration, as applicable, across all service delivery work streams: facilities management, commercial management, project services, brokerage services and portfolio administration
• Complete understanding of contract obligations by initiating audit & control systems to ensure statutory, policy and contractual commitments are satisfied
• Ensure customer focus within all areas of operational activities and maintenance of effective relationships with key client contacts
• Develop financial plans and specific goals for cost control/reduction and ensure that these goals are met or exceeded
• Provide leadership and guidance, advice, coaching and direct support where required to deliver best practice selection, training, assessment and recognition/reward
• Develop and maintain relationships with facility team leaders driving the operational and strategic goals
• Support effective business communications by providing advice and leadership while making a direct contribution during team meetings, client briefings and monthly reporting
• Ensure optimum staffing structures operate across the portfolio to balance coverage and performance needs with the delivery of service excellence
• Ensure portfolio is staffed by appropriately skilled personnel and teams, taking direct responsibility for the appointment of qualified personnel and an effective succession plan
• Lead and support the organization to develop a proactive approach to:
o Drive continuous improvement philosophy and culture throughout the organization
o Monitor sub-contractors' performance and manage key contract relationships
o Ensure SLA's & KPI's are achieved and aligned with contractual agreements
o Identify and recommend remedial actions and process changes
o Ensure all required policies and procedures are adopted and used on site
o Ensure all works are competently completed
o Comply with legislative, environmental, health and safety requirements
• Minimize commercial risk to the business
• Ensure Site Managers & Premises Coordinators maintain accurate, timely, qualitative, and reliable management reporting
• Develop and successfully implement an overall account plan designed to enhance the value of the client's portfolio to operate each property at peak efficiency without sacrificing quality, provide superior and responsive tenant and/or occupant services and ensure compliance with all applicable life safety and crisis management rules and regulations
• Manage the client's assets in the most profitable and/or cost-effective manner and consistent with the management contract and account plan for each property
• Develop and maintain technical proficiency, industry knowledge and communication skills to provide timely information on all property-specific issues as well as keeping the client informed of important developments and trends in the property and facility management industry
• Oversee and ensure the quality of all client reporting by standardizing systems and procedures that assure compliance with reporting standards
• Promote and adhere to all established policies and procedures relative to standard assignment deliverables, business conduct and integrity while ensuring on-going quality management of all C&W's products and services
• Ensure that all matters/issues pertaining to human resources, legal and risk management are coordinated and resolved at the C&W levels
• Oversee the budget preparation and development process, capital planning, cash flow management and production of monthly financial reports to ensure accuracy and completeness and confirm that all client reporting conforms to established reporting standards
• Recruit, manage and train the facilities management staff to ensure an understanding of standard operating policies and procedures and their role in achieving the Plan by operating the property to meet or exceed our client's objectives
• Develop, mentor and coach staff to achieve organizational sustainability and career growth
• Participate, facilitate, and negotiate service contracts with outside vendors to achieve balance between performance and cost in compliance with C&W's values, standards and guidelines for business conduct
• Ensure regulatory compliance and effective management of risk and liability for both C&W and client
• Seize opportunities to expand C&W's commercial relationship through the delivery of value-added services
• Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals
• Support and provide leadership to achieve C&W's and Client's vision and mission and extol its values and professional behaviours in the day-to-day conduct of business delivery and staff actions
Partnership and Cross Functional Collaboration
• Support a highly collaborative work environment and drive holistic decision making through coordination and communication of the Account Leadership Team
• Collaborate closely with Account Leadership Team to understand new or changing business demands and adjust or develop Business Operations processes, communications, and analysis to support
• Demonstrates a Client-Driven approach by marshalling the resources across all core capabilities and corporate functions to ensure superior service to both internal and external clients for all Technical Services.
• Develop the growth strategy for Technical Services within C&W.
• Develops new business opportunities with an emphasis on strategically identified target clients.
• Manage vendor network and delivery with support from C&W Procurement
• Aligns technology requirements, business intelligence reporting, predictive and prescriptive analytics to the changing needs of the marketplace with C&W IT support.
• Ensures a high level of client satisfaction, establishing and managing the service delivery and vendor teams, delivering key initiatives and well as ensuring consistency in processes, reporting and operational delivery.
• Updates senior management on issues relative to each account and presents solutions.
• Establish the vision and strategy of the Technical Services account plans and ensuring the clients receive exceptional service.
• Consults with customers on changing industry trends/projections/budget planning/etc.
• Identifies opportunities for delivery, service quality, innovation, and process improvement in Technical Services on an on-going basis.
• Manage and enhance a sustainable performance measurement for internal benchmarking and identify industry data to leverage for external benchmarking.
• Actively manage and mentor future leadership and management of the organization. Work to identify top talent and focus on the development and retention of these key players.
• Plays a key role in sales and marketing efforts to secure new business. Works as part of business development team to develop service delivery strategies, structure service delivery model, alternative pricing and identify team members and lead multi-disciplinary team preparing responses to RFPs and presentations.
• Responsible for budgeting, revenue, and profit tracking for Technical Services
• Work with teams to design reporting products to meet the client's unique requirements
• Implement standard processes and best practices that maximize efficiencies
KEY COMPETENCIES
• BA degree required; Advanced degree strongly preferred
• 15+ years Technical Services and/or engineering experience
• Excellent oral and written communication skills required
• Strong competency in strategic planning, execution and business acumen
• Familiarity with CRE concepts required
• Computer: Highly proficient with MS Office Suite, including ability to perform Internet based research
• Experience with high-level, complex transaction management including experience in contract management/compliance
• Expert level Presentation skills
• Competency in Resource Allocation and Implementation
• Accomplished relationship management and interpersonal skills
• Excellent organizational abilities required
• Experience in running meetings in a professional and efficient manner
• Team strategic development and leadership experience
IMPORTANT EDUCATION
• Bachelor's degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration required
• Master's degree in Business Administration or related field preferred
IMPORTANT EXPERIENCE
• Minimum of 15 years of commercial high-rise, campus environment, property portfolio management, and/or facility management experience with at least 6 years at the Facility Manager level
• Broad commercial real estate and financial background with 12+ years of relevant experience as portfolio/asset manager with expertise in all facets of facility/property operation and management, people management, vendor management, and capital planning
• Project/construction management experience desired
• Experience with human resource and performance management processes
• Experience with critical system environments is preferred
• Workplace services experience desired
• CMMS/Work Order Management experience preferred
ADDITIONAL ELIGIBILITY QUALIFICATIONS
• In-depth understanding of the client's objectives as well as a broad knowledge of the real estate life cycle
• Certified Facility Manager (CFM), Facilities Management Association (FMA), Certified Property Manager (CPM), Real Property Administrator (RPA), Leadership in Energy and Environmental Design Accredited Professional (LEED AP) designation preferred
• Strong discipline of financial management including financial tracking, budgeting and forecasting
• Knowledge of Financial Systems (Yardi a plus)
• Proficient in understanding management agreements and contract language
• Ability to develop and maintain a client focused, partnering and consultative approach
• Proficient in anticipating client needs, thinking strategically, solutions focused and be both proactive and reactive as the situation and circumstances dictate
• Ability to identify service delivery and portfolio management improvement opportunities and keen on developing recommendations that highlight the value added benefit of the outsourcing partnership
• Ability to read and understand construction specifications and blueprints
• Skilled in Building Management Systems maintenance and monitoring
• Excellent computer and systems knowledge; Strong literacy in Microsoft Office Suite (MS Word, Excel, PowerPoint)
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50% of the time; and extend hands and arms in any direction.
AAP/EEO STATEMENT
C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $182,750.00 - $215,000.00
Cushman & Wakefield ...