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Form of workJob Description
The Resort at Paws Up is America's premier luxury ranch resort. Set on a 37,000-acre ranch, Paws Up embodies the spirit of the American West. It's a family owned and award-winning destination that truly inspires.
The Resort at Paws Up is seeking to add a Director of Housekeeping to our team. The Director of Housekeeping is prepared with a keen knowledge of The Resort at Paws Up luxury accommodations, public areas and high service standards. You will work with supervisors, inspectors, maintenance technicians, and team leads to ensure that all accommodations and public areas are prepared and maintained at the highest level of cleanliness and quality. In addition, all housekeeping services provided to guests are performed in conjunction with Forbes Five Star Standards.
The Primary Functions are:
- Assist in training and onboarding new housekeeping staff members.
- Reviewing all daily reports and arrival manifests for incoming guests to ensure that special needs from the department are met.
- Assigning daily housekeeping staff into teams and providing daily team schedules based upon occupancy.
- Insuring team leads, housemen, and Managers are aware of special guest requests, are prepared with occupancy reports, guest activity schedules, and arrival departure times.
- Ensuring all staff members are present, in uniform and properly groomed each shift.
- Inventorying and requisitioning cleaning supplies and guest amenity supplies.
- Maintaining the cleanliness of the housekeeping department. Including upkeep of department stock items, and placement of clean linens.
- Constant communication with the Front Desk Management team throughout the day keeping all parties aware of the clean status of homes. Be prepared to make changes to daily team schedules if needed to ensure check-in times are met.
- In conjunction with housekeeping Managers, performing arrival inspections on all Cabins/Tents to ensure that accommodations are cleaned and staged to meet Paws Up and Forbes Standards prior to guest arrival.
- Inspecting periodic daily service &/ turndown cleans to ensure that Forbes standards are being met.
- Inspecting Public Areas throughout the day to ensure that Forbes standards are being met.
- While inspecting Cabins/Tents documenting and correcting deficiencies found in the accommodation or calling back housekeeping teams to correct deficiencies when appropriate. Managing a quality control inspection point chart to be filled out daily to measure team accomplishments and deficiencies daily based upon arrival, daily and turndown inspections.
- Always be prepared to address guest inquiries, complaints in a professional and timely manner. Be prepared to converse with guests at a high level at any time.
- Ensure confidentiality and security of visited rooms/homes.
- Track and store all lost and found items left in homes, camps or public areas in the computer.
- Ensure all maintenance repair items are reported as soon as possible. Responsible for tracking all outstanding work orders, replacement items and guest damaged items internally in the housekeeping department as well as reporting items to the appropriate department
- Assist in controlling expenses by the housekeeping department ensuring that all supplies are properly tracked.
- Responsible for ensuring that no unnecessary staff hours are being accumulated. Ensuring no unapproved overtime hours are accumulated.
- Review all guest and create action steps as necessary.
- Schedule cleaning for Public Areas and public area attendants in conjunction with special events.
- Act as quality controller for linens and terry. Removing pilled, stained or old linens as necessary and tracking disposed of linens for repurchasing needs.
- Work in a safe and responsible manner while adhering to all OSHA standards.
- Maintain flexible hours to accommodate guest needs, due to the cyclical nature of the hospitality industry; Position requires full availability including evenings, weekends, holidays or as needed.
Looking for Team Members with:
