Director Of Hotel Operations

Want to lead a dynamic team of hospitality professionals in a high performing, growing company? The KFK Group is currently seeking a qualified Director of Hotel Operations to lead the company’s portfolio of Hotel assets. The KFK Group is a New Orleans based real estate development and management company established in 1996. The Director of Hotel Operations will oversee the Operations and Asset Management functions The Westin Dallas Downtown, the Holiday Inn Westbank, the Holiday Inn Metairie, and the French Quarter Guest Houses. The Director of Hotel Operations will report directly to the Chief Operating Officer.

Qualified candidates must have Hotel Operations experience and a track record of achieving exceptional results. The ideal candidate is unafraid to roll up his or her sleeves and teach the team when necessary and is always a leader by example. Candidates must have a strong Hotel Operations background including experience leading the Sales, Revenue Management, Food & Beverage, and Rooms operations inside of a hotel. A thorough understanding of expense management including experience creating and implementing cost control best practices when necessary is required. Candidates must be proficient in reading and dissecting STAR Reports, P&L statements, forecasts, and budgets.

The Director of Hotel Operations will be directly responsible for leading the company’s hotel properties to achievement of Balanced Scorecard metrics including Profitability, Guest Service Scores, Employee Satisfaction, Employee Turnover, and Market Share. The ideal candidate will have great initiative, an attention to detail, outstanding time management skills, and be a natural leader capable of connecting with the teams in each of the company assets he/she leads.

Please submit your cover letter, resume, and references. The annual compensation range is between $120,000 and $140,000 and is comprised of a base salary and bonus. Benefits include Medical, Vision, Dental, Disability, Life Insurance, 401(k), and Vehicle Allowance. Quarterly Bonuses are awarded based on achievement of pre-defined goals consistent with the annual operating and business plans of the company’s assets.

The person selected for this position must reside in the New Orleans area and will office at the company’s Corporate Office in downtown New Orleans. Relocation benefits will be considered for a candidate selected from outside of the New Orleans metro area.

Requirements:

· Minimum 5 years’ experience in the capacity of full-service Hotel General Manager or higher

· Previous responsibility for multiple properties preferred

· Candidate should be well rounded with knowledge of all disciplines in a hotel including Sales & Marketing and Revenue Management

· Must clearly understand the importance of maintaining a positive associate culture

· Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary

· Exceptional Communication Skills, both written and verbal

· Ability to speak, read, and write fluently in English

· Maximize efforts towards productivity, identifying opportunities and developing/implementing best practices

· Ability to participate in, lead, organize, manage, and prioritize multiple projects

· Committed to being active in the operation of the company’s assets and willing to work weekends and holidays when required

· Willing to travel as necessary

For consideration, send a Resume, Cover Letter, & References including compensation requirements to lcuicchi@kfkgroup.com

Job Type: Full-time

Pay: $120,000.00 - $140,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance

Ability to Relocate:

• New Orleans, LA: Relocate before starting work (Required)

Work Location: In person