Director Of Hotel Housekeeping

We are looking for a Director of Housekeeping to lead our team and ensure we provide excellent customer service and clean accommodations to all our guests.

• Maintain housekeeping staffing levels for optimal performance
• Interview and select all department-level personnel
• Stay current with industry-related technological improvements geared toward improved efficiency of delivery, and/or quality of product provided
• Responsible for the smooth, efficient, cost-effective operation of the housekeeping department, including; labor management, inventory control, and product selection
• Coordinate departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guest rooms, public and other assigned areas of responsibility
• Oversee inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements
• Coordinate special projects related to housekeeping operations as determined by the AGM/GM
• Establish work routines and schedules which address the needs of the hotel, while being flexible enough to respond to emergency situations and fluctuations in occupancy
• Keep hotel leadership apprised of all significant happenings within the department
• Attend all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintain communication with other departments within the hotel
• Hold daily standups and monthly department meetings designed to provide necessary contact and operating information for all departmental employees
• Deal directly with guests whenever necessary to solve problems and ensure satisfaction
• Establish and ensure adherence to all departmental policies, procedures and guidelines
• Evaluate individual employee performance, determine areas in need of improvement or requirements for advancement, establish goals, objectives and training needs required to attain the same
• Evaluate changes in guest needs, the hotel guest mix and the industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
• Promote and apply teamwork skills at all times
• Remain polite, friendly, and helpful to guests, management and fellow employees
• Execute emergency procedures in accordance with hotel standards
• Comply with required safety regulations and procedures
• Maintain cleanliness and excellent condition of equipment and work area

Qualifications

• Thorough knowledge of all matters relating to the proper administration and operation of Hospitality Housekeeping operations
• Minimum 3 years of experience with full-service Hilton or Marriott brands preferred
• Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
• Effective management, leadership, organizational and communication skills
• Ability to work a flexible schedule to include days, nights, weekends, and holidays

Our lakeside hotel is off I-85, a half-mile from The University of North Carolina at Charlotte and steps from The Shoppes at University Place. PNC Music Pavilion and the Charlotte Motor Speedway are 10 minutes away. Features include a seasonal outdoor pool, patio seating with fire pits, a café serving Starbucks coffee, an on-site restaurant/bar, 20,000 square feet of meeting/event space, a 24-hour fitness center, and walking trails.