Director Of Franchise Partner Success

What is KidStrong?KidStrong is a fast-growing child development program with centers located across the US, as well as an online platform. Our milestone-accelerator program for kids walking through 11 years old. We help parents discover their child’s superpowers and build future-ready kids who are confident making friends, run the playground, and raise their hand high in the classroom. In other words…kids who will win at life. 
Our science-based curriculum is taught by professional coaches and focuses on developing character, physical and brain superpowers in each child. Culture is everything at KidStrong, and our people want to work with great people; want personal and professional growth; and want to make an impact.
The Role:The Director, Franchise Partner Success reports to the Vice President, Franchise Operations. This role adds value in a broad range of activities that directly contribute to the success of the brand. The position leads a team of Franchise Business Support Executives that, in conjunction with Subject Matter Experts in Marketing and Staffing/Training partner with franchisees to ensure ongoing, sustainable success for franchise units across KidStrong Nation. 
The Field Support Team drives franchise partner engagement, profitability, satisfaction, and growth. The Manager, Field Support is the “quarterback” ensuring franchise partner field support, marketing, training, and help desk/customer care resources are deployed/focused optimally to ensure franchise partner growth/success. 
Key Accountabilities:Leadership

• Provide servant leadership for our franchise partners as they develop and acclimate to the business model to support and deliver initiatives that serve our strategic plan and performance objectives.
• Establish critical success factors, goals, and systematic KPIs to enable monitoring of the “health” of franchises post opening via scorecards and structured team meetings/communications.
• Lead goal setting and progress updates for direct reports.
• Lead and influence area developers/franchise partners all the while fostering a collaborative, cohesive team environment.
• Create an environment that encourages creative problem solving, critical thinking and innovative idea sharing.
• Provide leaders and stakeholders with regular status updates, feedback and appropriate reporting on key initiatives and objectives.
• Partner closely with the VP, Franchise Operations to guide implementation of policies, procedures and tests developed by the operations and development teams.
• Create relevant training documentation and conduct ongoing training for staff.
• Participate in annual conventions, seminars or business meetings, and attend franchise grand openings as directed.

Franchise Partner Business Support

• Support our Franchise Partners by providing strategic leadership, direction and accountability to a team of trainers, franchise business consultants and support staff. Source, interview, hire, coach and develop the franchise operations support team while cultivating a culture of accountability and high performance under our company values.
• Assess and determine franchise performance gaps and communicate observed gaps.  Collaborate with franchise partner on ideas/initiatives/solutions to impact and improve and monitor to completion.
• Translate the overall business strategy into day-to-day execution, providing coaching and feedback to both franchisees and direct reports who support our franchisees.
• Oversee franchisee success strategies that create operational efficiencies and EBITDA growth.
• Develop and follow through on strategic action plans to deliver against brand and unit level performance objectives.
• Ensure system-wide uniformity, adoption and adaptation of operational standards and procedures and develop programs to monitor performance against standards.
• Develop, implement and maintain tools to better gauge success of franchisees including scorecards and performance dashboards.
• Provide related recommendations, training, follow-up and general assistance to franchisees.

Requirements & Qualifications:This role requires advanced business operations skills in a service-related industry as well demonstrated leadership of high performing teams. A successful leader will leverage significant experience in franchise operations, business planning and implementation as well as change management to drive impactful initiatives on time and budget to deliver the strategic objectives of the organization.

• 5+ years of franchise operations management experience is a must
• Strong preference for candidates with demonstrated success as a Franchise Business Coach/Equivalent and progressive management experience.
• Ability to influence without authority; servant leadership mentality
• Highly organized, able to define, measure, analyze, implement, and control/monitor execution of prescribed strategies to impact/improve franchisee performance.
• Excellent collaboration, leadership, communication, and decision-making skills; ability to balance strategy and execution of various change activities
• Must be comfortable and effective in influencing stakeholders at all levels in the organization
• Creative, out of the box thinking/problem solving
• Ability to build authentic working relationships externally (franchisees) and internally (colleagues)
• This position requires travel throughout the year with overnight stays
• Aggressive self-starter and a strong team player who is flexible with a positive “can do” attitude
• Persuasive communicator
• Demonstrated ability to function independently, multi-task and realign priorities as needed
• Entrepreneurial spirited, self-starter who is highly motivated
• Demonstrated ability to work calmly in a fast-paced environment while effectively managing multiple opportunities
• Ability to remain highly flexible and adapt to changes during times of high growth

Flexible work from home options available.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.