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SalaryBenefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
GGYMGUYZ is the largest mobile personal training franchise with nearly 1,000 cities served in the U.S., Canada, and the UK. We are seeking to grow the Franchise Operations team at our corporate headquarters. At GYMGUYZ, we believe in building a strong foundation to support a successful endeavor. We do so by abiding by our core values. We are a franchise company whose focus is on one-on-one fitness, group sessions, and corporate fitness. GYMGUYZ has been recognized by Entrepreneur Magazine in its “Top 100 Fastest Growing Franchises" in 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
Job Summary
The Director of Franchise Operations acts as a lead consultant for GYMGUYZ franchise owners to implement operational strategies and improve business performance and profitability. This position is directly responsible for driving the systems average unit value (AUV).
Qualifications
- Mandatory 5-7 years’ experience in Franchise Operations
- Previous experience in mobile franchising required
- Previous experience owning or managing a franchise a plus
- Experience working in Mindbody (Fitness operations) and Zoho (CRM) a plus
- Travel to franchisee locations up to 33%
- Strong verbal and written communication skills
- Strong proficiency in Microsoft Office required (Word, Excel, PowerPoint, and Outlook)
- Strong financial and analytical skills
- Team player, self-motivated, and able to work independently
Responsibilities
Improves Territory Operations
- Focal point of position is on improving KPIs of individual franchise locations inclusive adherence to brand standards and control quality
- Support and coach franchisees to improve operations metrics as they relate to overall client satisfaction and results
- Conduct site visits; communicate operational and compliance guidance and education during site visits
- Document adherence to Company compliance standards, improvements made, areas of opportunity and direction on how to improve
- Problem-solve root causes of operational opportunities across franchise organizations and implement change via business reviews, action plans, and other tactics
- Responsible for protecting and enforcing brand standards through routinely advising GYMGUYZ leadership teams on areas of opportunity and strategies for maintaining excellence
- Responsible for ensuring integrity in operational results by reporting territory metrics as true reflections of performance
- Seamless continuation of work while traveling on company business (i.e. conduct work using mobile devices, from hotels, and/or across varying time zones when necessary)
Unit Economics
- Analyzes territories P&L and operations
- Responsible for ensuring business profitability
- Responsible for working with franchisees on territory and organizational level profitability
- Focus on franchise unit economics
- Coach and counsel franchisees to reach individual territory goals
- Understand market conditions impacting mobile fitness operations and performance with the ability to identify, recommend and influence revenue generating opportunities
Relationship Building
- Influence and inspire franchisees to engage in the brand and GYMGUYZ initiatives
- Provide guidance to franchisees on growing their business
- Develop productive working relationships with franchisees and territory team members
- Build territory relations by visiting GYMGUYZ locations, communicating with franchisees via voicemail, e-mail, individual franchise meetings and written communications
- Manage a team of GYMGUYZ Franchise Business Coaches
Leadership Competencies that must be embraced and demonstrate
Project Management
- Focus and diligent prioritization of work and resources
- Strong ability to create and deliver projects within aggressive timeframes
- Meet and exceed project timelines and benefit outcomes
Problem solving
- Experience / Knowledge of Franchise Operations
- Strong analytical and problem-solving skills
- Ability to create, deliver and lead direction on a High Impact Action Plan
Root Cause Identification
- Ability to identify the root cause of an issue by asking “Why” and digging deep to find the cause versus the symptoms
- Ability to understand how other factors influence the issue
Business Plan Development
- Ability to guide franchise owners’ in developing a business plan
- Understands each local market in which we operate
Business Plan follow-up and execution
- Coach franchise owners’ in executing an effective profitable business plan and continued performance maintenance
Financial Acumen
- Strong understanding of financial reports
- Ability to present financial information in a clear and concise manner
Interpersonal Savvy
- Demonstrates strong interpersonal skills: teambuilding and conflict resolution
- Experience in client facing / relationship building roles
Strong Communication Skills
- Great verbal and written communication skills
- Ability to present operational information in a clear and concise manner
What We Offer
- Competitive compensation rates
- Bonus opportunities/incentives
- Full benefits package available including health insurance, 401K and generous PTO
- Opportunity for career growth
- A new concept in the fitness industry with a family-like feel
- Opportunities to participate in professional development courses
- Great team to work with!
Compensation: $100,000.00 - $125,000.00 per year
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to GYMGUYZ Corporate.
