Summary
- Responsible for short- and long-term planning and the management of the Food and Beverage operations in the front and back of the house
- Develop and recommend the budget, marketing plans and objectives and manages within those approved plans.
- Participate in total hotel management as a member of the Hotel Executive Committee
- Implement and maintain F&B sales/marketing programs.
- Direct and oversee development of employees.
- Hire, train, empower, coach and counsel, performance and salary reviews.
- Direct the implementation of the payroll, reports, forecasts, inventory and budget for FOOD AND BEVERAGE operations.
- Coordinate FOOD AND BEVERAGE operations with other hotel departments to ensure efficient guest service.
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
- Implement procedures to increase guest and associate satisfaction.
- Exercise quality control for both FOOD AND BEVERAGE
- Maintaining Hyatt standards of service and ensure their implementation.
- Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards.
- Maintain communications with Corporate Staff
- Coach and counsel employees to reflect Hyatt service standards and procedures.
Qualifications
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
- 6 years or more of progressive hotel Food and Beverage experience (typically with Hyatt)
- With opening hotels, previous hotel pre-opening experience preferred.
- Service oriented style with professional presentations skills
- At least 5 years' experience in a senior role in a FOOD AND BEVERAGE environment
- Proven leadership skills
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills.
- Experience implementing new F&B concepts.