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SalaryThe ideal candidate is positive, outgoing, learning-based, a strong communicator, detail-oriented, tech-savvy, and proficient with technology, including Microsoft Office. The DOFI is the face of our Market Center, welcoming agents and clients with a warm and genuine smile. This person will be responsible for opening and closing the reception area, directing guests appropriately; notifying agents and staff of arrival, answering phones, and directing calls to agents within the Market Center, keeping the office supplies stocked the coffee hot, and all other things that go along with helping the office run smoothly. They are also responsible for data input of listing and sales data for agents in a fast-paced and highly productive office. Assisting in event coordination will also be a part of this role.
Compensation:$45,000 - $50,000 yearly
Responsibilities:- Welcoming visitors by greeting them, in person or on the telephone; answering or referring inquiries.
- Handling checks, mail, and packages as they arrive in the office.
- Answering phone calls and directing correspondence to the appropriate parties.
- Provide effective solutions to inquiries, concerns, or issues.
- Ensure a positive customer experience through clear and empathetic communication.
- Setting up training and meeting rooms for daily events.
- Maintaining market center and training room cleanliness and organization.
- Maintaining continuity within the Market Center by building relationships with agents and being a culture leader. We Would Never Speak Poorly About Our Agents.
- Creating Market Center notifications and distributing them via email.
- Assisting management team with agent onboarding and administrative duties.
- Assist in coordinating Market Center events.
- Supporting the office leadership as needed.
- Providing administrative and technical support to agents as needed.
- Create and maintain an office supply inventory and manage the ordering of supplies.
- Maintain office cleanliness and tidy up on an as-needed basis.
- Coordinating Agent settlements in the office.
- Managing the conference room booking schedule.
- Setting up the training room for the events of the day - moving chairs, tidying up, setting up Zoom, etc.
- Desire and ability to Answer The Phones all day every day.
- Strong communication skills.
- Ability to manage, organize, and execute events and multiple projects.
- Positive Can-do Attitude.
- Past experience running a front desk.
- Neat, clean, professional appearance.
- Proficiency in using Google Suite - Google Calendar, Gmail, and Google products such as Drive, Docs, and Sheets. Microsoft Office including Word, Excel, PowerPoint, and Publisher.
- Technology skills.
- Previous experience or knowledge of the real estate industry is a plus but not required.
- Experience routing leads that come into the main phone number to others and inputting them into a client management system.
Aside from knowing the market inside and out, Keller Williams agents also have a reputation for being involved in the community. They know what makes each one unique. The personalities and the places, the new and the established, the good and that-which-has-seen-better-days; all feed their local knowledge to help you when the decision time comes.
Most importantly, Keller Williams was built on a simple yet revolutionary principle: People are what matter most. To help cement this understanding, we’ve formalized a belief system that guides how we treat each other and how we do business.
- Win-Win: or no deal
- Integrity: do the right thing
- Customers: always come first
- Commitment: in all things
- Communication: seek first to understand
- Creativity: ideas before results
- Teamwork: together everyone achieves more
- Trust: starts with honesty
- Success: results through people
