Director of eCommerce

SUMMARY
Buff City Soap is actively seeking a Director of E-Commerce to become a valued member of our dynamic team. As the Director of E-Commerce, you'll play a pivotal role in shaping and executing our e-commerce strategy, driving revenue growth, enhancing brand visibility, and ensuring an exceptional online shopping experience for our customers. Reporting directly to the VP of E-Commerce, this is a full-time position based in Addison, TX, with the flexibility of one work-from-home day per week. We offer competitive compensation packages based on your qualifications and expertise.
KEY RESPONSIBILITIES

• E-Commerce Strategy: Develop and execute a comprehensive e-commerce strategy aligned with company goals.
• Team Leadership: Lead, mentor, and foster a cross-functional team, including web developers, digital marketers, and customer service representatives.
• Online Merchandising: Oversee product listings, pricing strategies, and promotional campaigns for optimized sales and margins.
• Website Optimization: Continuously improve user experience, website functionality, and mobile responsiveness to boost satisfaction and conversion rates.
• Digital Marketing: Collaborate with the marketing and loyalty teams to drive digital marketing efforts, including SEO, SEM, email marketing, and social media advertising.
• Analytics and Reporting: Lead the buildout and maintenance of the departmental scorecard and key performance indicators. Leverage data and analytics to drive informed decisions, monitor performance, and identify areas for enhancement.
• Vendor and Partner Management: Collaborate with third-party vendors and partners to expand product offerings and enhance the e-commerce ecosystem.
• Customer Experience: Elevate the customer journey through excellent service, feedback mechanisms, and prompt issue resolution.
• Budget Management: Co-develop and oversee the e-commerce budget, ensuring resource allocation efficiency and strong ROI.
• Compliance: Ensure adherence to e-commerce regulations, data privacy laws, and industry best practices.

QUALIFICATIONS

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum 5 years of e-commerce leadership experience.
• Proven track record of driving revenue growth in an e-commerce environment.
• Strong grasp of digital marketing strategies and tactics.
• Exceptional analytical and problem-solving skills.
• Proficiency in e-commerce platforms (Shopify) and related technologies.
• Working experience with enterprise e-commerce platforms (i.e. Salesforce Commerce Cloud, Adobe Commerce (Magento, Big Commerce, Oracle CX, etc.).
• Experience with peripheral DTC enabling technologies required (i.e. Manhattan, Descarte, Brightpearl, Skubana, etc.)
• Experience integrating third-party loyalty/rewards systems.
• Effective team management and leadership abilities.
• Outstanding communication and interpersonal skills.

PHYSICAL REQUIREMENTS & TRAVEL

• Sedentary work primarily involving sitting/standing for extended periods.
• Ability to use a computer and other office equipment for extended periods.
• Ability to lift and carry up to 25 pounds.
• Ability to move around the office and communicate in person, over the phone, or via video.

In this role, you will be at the forefront of Buff City Soap's e-commerce growth journey. If you're a strategic thinker, a team leader, and passionate about driving e-commerce success, we encourage you to apply and join our team.