Director of Cycling

Whitefish Outfitters and Tours is a small, locally owned/managed tour company based in Whitefish, Montana. We pride ourselves in providing world-class experiences for our guests while also providing lucrative jobs for our guides and employees. We are young and we are growing rapidly. No two days are ever the same.

This position requires bike wrenching experience and/or bike touring experience.

In our peak season of May-September, the management team works hard to ensure the smooth running of daily operations. This does not mean we do not value time off, it does mean that your 8-hour day can easily turn into a 10-hour day if that’s what is needed.

- April, you’ll be building bikes, and tuning up our fleet of rental bikes.

- You’ll also be advertising, interviewing, and hiring for bike guides and bike shuttles.

- We’ll also be developing new tours, routes, and experiences.

- May is go time. All the bikes are built and tuned up. We’ll be booking tours and setting schedules. Depending on weather, we’ll start hiker/ biker season in the park. This means you’ll be running shuttles and guiding tours on Going to the Sun Road in Glacier National Park. This is a physical job. Lifting heavy e-bikes on and off our huck wagon demands a strong back and attitude.

Once GTTS Road opens, then it’s time for gravel riding, mountain biking, and e-bike tours around town and on Lake Koocanusa. During this time, we need to keep the fleet of bikes maintained and in good working order.

End of summer, give the bikes one last tune before they go into hibernation for the winter!

Job Summary The Director of Cycling is a new position within our corporate structure. We’re looking for a dynamic leader that wants to make the program their own. This includes everything from bike route/tour development, physically running the bike tours, and working with the management team on marketing/selling the bike trips.

Our goal is to become the local tour company that offers cycling trips in and around Glacier National Park and the Flathead National . Think- Trek Travel, Backroads, Lizard Tours- but with a small, local connection and the exceptional experience that comes with a small business. This job will (likely) work April-September. Our team values open communication, and we look forward to discussing this role with qualified candidates.

General Responsibilities - Working with the management team: develop, market, and sell all in-house cycling tours and trips. - Maintain/oversee the maintenance of the bike fleet used for these trips. - Maintain/ oversee inventory of Pedego E-bikes for retail sales - Lead/guide, manage, execute in-season cycling trips and shuttles. - Develop and maintain a system of organization for trip supplies- everything from food/beverages to bike replacement parts. - Manage, train, schedule cycling guides- likely a team of 2-5 seasonal staff. - Ensure smooth day-to-day operations. This entails answering phones, helping get trips/tours out the door, managing guides and their personalities. A little bit of anything and everything. - Assist with reporting and applications for the upcoming season with the Forest Service and Park Service.

General Leadership Role Responsibilities - Ensure a safe physical environment for guests and employees. - Treat employees, coworkers, management and guests with respect and kindness. - Maintain open lines of communication with management and coworkers. - Resolve conflicts with guests and/or employees as situations arise or as directed by the General Manager.

Who You Are The ideal Director of Cycling Programs Manager is dynamic, kind, and energetic. They have experience in the outdoor industry and are passionate about the outdoors and the hospitality/tourism industry. They are looking for a position in which they can grow and contribute creatively. They are proven problem solvers remain calm and clear-headed in stressful situations.

The Ideal Candidate Has - Managed teams of over 3 employees for 2+ years - First Aid/CPR certification (required, or willing to aquire) - A clean driving record (required) - A passion for cycling - Excellent written and verbal communication - 3+ years of bike maintenance experience (preferred) - 2+ years of sales experience - Proficiency in Microsoft Office/Excel/Word (required) - Ability to learn new software systems:

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $24.00 - $35.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Tips

People with a criminal record are encouraged to apply

Work Location: In person