Director Of Customer Success

Founded in Tel Aviv in 2016, UVeye is a computer vision and data company that creates automatic vehicle inspection systems to encourage road safety and increase transparency across the automotive industry. With key partnerships including General Motors, Volvo, and CarMax among others, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints and more.

Want to be an important part of setting the standard for safety in the auto industry? Check out the description below to see if you’re a great fit!

We are looking for a Director of Customer Successwho will set the overall vision and strategic plan for the Customer Success organization, focusing on driving product adoption, leading a positive customer experience, and driving growth through renewals and net retention improvements. They will train and develop a team who will provide exceptional service and delivering the power of the UVeye platform and systems.

Here’s what you’ll be doing:



• Define and optimize the customer journey by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement
• Deliver transformational leadership so that the team is highly motivated and engaged. Be an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization.
• Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate
• Drive new business growth through greater advocacy and reference ability amongst customer base

Build and lead world-class team:

• Recruit and develop a high performing team
• Develop company-wide Customer Success motion integrating processes, content and data to/from stakeholder organizations (e,g., Marketing, Sales, Onboarding, Operations, Product/Engineering, etc)
• Drive operational practices to track performance of teams and individuals

• 8+ years of demonstrated progressive experience leading Customer Success managers or account management in a SaaS company.
• Demonstrated progressive experience leading managers of teams in a SaaS or subscription enterprise software company
• Proven experience leading teams, driving software adoption and leveraging Customer Success best practices
• Proven ability to develop strategies, translate them into initiatives and track successful delivery
• Demonstrated ability to lead managers and successfully manage global, distributed teams across cultures, lines of business, and geographies.
• Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams.
• Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation and planning.
• Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity.
• Able to collaborate across the organization and with external stakeholders.
• Holds strong operational skills that will drive organizational efficiencies and customer satisfaction.
• Willing and able to address escalated client issues with speed and urgency.
• Willingness to travel as needed.

Benefits we offer: 

• Competitive Medical, Dental, Vision.
• Company 401k Match.
• 20 PTO days, Company paid holidays.
• Career growth as we scale across the US.

Check out our Life at UVeye page to learn more about the employee experience.

UVeye is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.