Address
Form of workOne Park Financial, a leading provider of financing solutions for small and mid-sized businesses, has been consistently recognized as a top workplace for seven consecutive years, earning both the Best Place to Work and SunSentinel's Top Places to Work awards. As a fast-paced and innovative financial services company, we take immense pride in disrupting the industry and positively impacting the lives of business owners nationwide. At One Park Financial, excellence and results are celebrated, and your skills and passion will be recognized and rewarded, providing opportunities for both professional and personal growth.
About the Director, Credit Operations role
Reporting directly to the Chief Operating Officer, the successful candidate will oversee the underwriting process, including application and bank statement analysis, manual review, background checks and funding. This pivotal role aims to empower small businesses by providing vital capital and requires a highly experienced individual with a proven track record in underwriting and operations.
Requirements
Job Responsibilities
- Lead and supervise the Credit Operations team, encompassing two main functions: application/bank statement analysis (Doc Processing Team) and background checks/ manual funding review/funding process (Final Underwriting Team).
- Effectively manage and coordinate large operational groups, fostering seamless collaboration with Sales, Quality Assurance, Call monitoring, and other relevant teams.
- Execute and develop operating rhythms to ensure we grow our portfolio balancing risk and reward.
- Demonstrate your expertise by developing comprehensive training, policies, and procedures to guide the operational teams toward achieving excellence in underwriting practices.
- Continuously research areas of improvement for the Credit operations tasks through process improvements, automations and/or 3rd party vendor-based intelligence.
- Utilize data analysis and reporting skills to drive successful teams and identify opportunities for operational improvements.
- Bilingual proficiency in both English and Spanish.
- A demonstrated track record of at least 5+ years of operations experience in a financial services firm, mortgage underwriting experience a plus.
- A strong background in Credit Operations, showcasing a comprehensive understanding of operational rhythms and risk management.
- Proficiency in effectively managing large operational groups and fostering seamless coordination with related teams.
- In-office role out of Coconut Grove, Miami. International and domestic travel is required, with an estimated frequency of two times per month as necessary for business purposes.
- Outstanding leadership, communication, and interpersonal skills, with the innate ability to inspire and motivate a team.
- Proficiency in data analysis and reporting techniques to drive team success and enhance operational efficiency.
- A bachelor's degree is preferred.
- Possession of Six Sigma or similar certification is considered a valuable asset.
- Dental Insurance
- Health insurance
- Vision insurance
- Paid time off
- 401k with Match
- Company Paid ID Protection
- Company Paid Life Insurance
