At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary: Director, Head of Global Collections Strategy & Digital Transformation

Job Description:

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid.

We operate a global, two-sided network at scale that connects merchants and consumers with 426 million active accounts (consisting of 392 million consumer active accounts and 34 million merchant active accounts) across more than 200 markets. PayPal helps merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our payments platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

PayPal is a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

The Role

The Director of Global Collections Strategy will be a seasoned credit risk loss strategist with prior collection operations leadership experience and with proven record of both credit loss and data science background. We are looking for a talented, motivated, and purposeful leader to join the organization& lead our global strategy team to reduce net loss and collections expense, while protecting the brand and minimizing our exposure to risk. In this role, the person will work with the Collections, Credit Risk, Business Units, Legal, Compliance and Product partners to deliver on our strategic product roadmap and digital collections transformation. Given the primary objective of this role is loss mitigation, the candidate must have experience assessing, benchmarking, and optimizing Collections Strategy and ideally familiarity in both consumer and merchant products globally.

The Director of Global Collections Strategy will be responsible for the understanding and evaluating current global policies, strategies, and models that influence the efficiency and effectiveness of the overall collections treatment. Primary responsibilities will include communicating, influencing, and driving strategic alignment across senior executives in the collections, risk, and product organizations. These efforts require close collaboration with regional business and functional counterparts along with coordination, partnership and most importantly influencing of cross-functional teams located in different geographic locations.

This position requires a proven record of Collections operations and credit & transactional based loss risk management (global experience preferred with familiarity to regulatory trends), business acumen, creative thinking, strong influencing skills, effective communication and collaboration skills and a foundation of research and analytical skills.

Responsibilities:

• Designs and develops programs methods, processes, and systems to consolidate and analyze big data.
• Partnership builder with Product, Engineering, Legal, Compliance, Rules, Business Intelligence, other strategy teams, Global Data Science, and program management.
• Creates and introduces new analytic tools, methods, processes, systems, and capabilities to apply to broad practices.
• Works on projects that may be unstructured and exploratory in nature, which requires an elevated level of theoretic as well as practical expertise in one or more specialized technical fields.
• Uses a wide range of previous experience, internal and external technologies, and advanced concepts to solve complex technical challenges in creative and effective ways.
• Builds models to evaluate hypothesis, forecast/predict future events, isolate key business drivers, and arrive at insights.
• Develops frameworks for automated actions or analyst-driven decisions.
• Interprets and communicates insights and findings from analysis and experiments to business stakeholders, and partners with stakeholders to develop meaningful actions.

Requirements:

• Bachelors Degree in related STEM field (Science, Technology, Engineering, Computer Science or Mathematics). Advanced degree preferred.
• Collections experience (10+ years) and Operational Leadership/Management (15+ years), specifically in digital collections and collections operations.
• Data/decision science leadership experience with a firsthand approach. Not afraid of data and analytics. Know key metrics like the back of his/her hand. Guide and inspire the team to excel technically.
• Must have/build extensive product knowledge (wallet, consumer credit, merchant lending, buy now pay later).
• Experience with and proficiency in technical skills and programming language like Java/C/C++; scripting language like Perl/Python; strong UNIX background; working knowledge of Hadoop, Map-Reduce, Hive, Pig, R, Jupyter Notebooks; data warehouse skills.
• Knowledge and experience in internal and external business processes and data, systems, and flows, as well as analytic tools, processes, and methodologies, solutions to drive technological advancement in responsibility. Demonstrates broad knowledge in adjacent areas.
• Strong ability in breaking down problems into their essential elements, conducting a diagnosis and developing a solution.
• Strategic/stretch thinker - always ask what is next and why. Not afraid to challenge the status quo (including pre-launch testing and analytics).
• Demonstrates excellent verbal, written, and presentation communication skills with senior leaders of the organization.
• Strong communicator - ability to speak in layperson's terms. Communicate effectively. Comfortable representing collections at Risk committees and executive meetings.
• Strong ability to collaborate and influence stakeholders at all levels in the organization.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
The U.S. national annual pay range for this role is $120300 to $287100

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.