Director Of Clinical Operations-Family And Community Medicine

PRIMARY FUNCTION:
The Director of Clinical Operations manages day-to-day clinical activities for all ambulatory locations in the Department of Family and Community Medicine. Contributes to the strategic design of patient-centered care throughout the Department of Family and Community Medicine, and implements and coordinates clinical care provided across the Department's multiple sites. The Director supports all providers (MD's, CRNP's, residents and fellows) as well as all staff in the Department's clinical pillar. Directly supervises practice management (medical records, medical secretaries, quality assurance, laboratory and vaccine compliance, and administrative assistants), clinical nursing staff, registration, and certified medical assistants.
ESSENTIAL FUNCTIONS:

• Develops policies and procedures that will ensure efficient clinical operations.
• Ensures prompt and courteous treatment of all patients and champions the department's access initiatives.
• Serves as an advisor and manages Clinical Operations committees in DFCM.
• Provides and evaluates data in concert with Population Health and leadership that supports development of new initiatives or enhance current programs.
• Provides overall management of Clinical operations for all Divisions within all clinical sites to 33 S. 9th Street, S. Broad St, Sports Medicine, Center for Healthy Aging, and Wyss Wellness Center.
• Interacts with co-workers, visitors, and other staff consistent with the iSCORE values of Jefferson.

Qualifications
EDUCATIONAL/TRAINING REQUIREMENTS:

• Bachelor's degree in Nursing or other clinical field
• Master's is strongly preferred.

CERTIFICATES, LICENSES, AND REGISTRATION:

• Licensure from State in Nursing if applicable

EXPERIENCE REQUIREMENTS:

• Minimum of 5 years of practice management or leadership experience
• Experience working in an academic setting faculty practice preferred

ADDITIONAL INFORMATION:

• Knowledge of physician practice activities and management required.
• Thorough knowledge of practice operations, automated systems, Electronic Medical Record, and strategic planning.
• Skill in interpersonal relations and communication
• Ability to work effectively in a complex medical center environment.
• Ability to effectively problem solve, facilitate team consensus building and train and onboard staff

Conditions of Employment
Since this position will require the selected candidate to engage in regular contact with children in the form of care, guidance, supervision or training, you will be required to meet the requirements of the Child Protective Services Act, including the Pennsylvania State Police criminal background check, the Pennsylvania Department of Welfare child abuse criminal background clearance, and an FBI finger print based federal criminal records check. The selected candidate will not be allowed to commence working until all three (3) are completed satisfactorily.
Conditions of Employment
Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson's clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.
Closing Statement
Jefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.
Through the merger of Thomas Jefferson University and Philadelphia University in 2017, our University includes ten colleges and four schools. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and textiles, health, medicine and social science.
Jefferson Health, the clinical arm of Thomas Jefferson University, has grown from a three-hospital academic health center in 2015, to an 18-hospital health system through mergers and combinations that include hospitals at Abington Health, Aria Health, Kennedy Health, Magee Rehabilitation and Einstein Healthcare Network. We have over 50 outpatient and urgent care centers; ten Magnet®-designated hospitals (recognized by the ANCC for nursing excellence); the NCI-designated Sidney Kimmel Cancer Center (one of only 70 in the country and one of only two in the region); and one of the largest faculty-based telehealth networks in the country. In 2021, Jefferson Health became the sole owner of HealthPartners Plan, a not-for-profit health maintenance organization in Southeastern Pennsylvania. We are the first health system regionally to create an aligned payer-provider partnership.
Jefferson's mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.

• OUR MISSION: We improve lives.
• OUR VISION: Reimagining health, education and discovery to create unparalleled value
• OUR VALUES: Put People First, Be Bold & Think Differently and Do the Right Thing

As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.