Director Of Client Operations

Who We Are:

EmpiRx Health is a disruptor in an ever-changing healthcare industry, offering a market-differentiating, value-based pharmacy benefits management solution. We are bold and fearless in our approach to healthcare, how we talk about ourselves, and our use of advanced technology and analytics.

What We Do:

We partner with HR and Benefits managers nationwide to ensure our membership has access to the best pharmacy benefits available. We place more emphasis on member care than any other PBM by focusing on health outcomes first. Our pharmacists and clinicians are at the center of everything we do―and our population health solution delivers tailored strategies for our clients. Our pharmaceutical staff consults daily with physicians to drive the greatest clinical and financial outcomes.

Employee-Centric Culture:

At EmpiRx Health, our employees are our most valuable asset.  We've earned recognition as an award-winning leader in healthcare by investing in our employees. We are committed to fostering a culture of excellence and continuous improvement. Our approach to performance management is designed to empower employees to achieve their full potential while contributing to the overall success of the organization. Our leadership teams drive the employee experience with a strength-based learning and development approach. We've fostered an environment where every voice is heard, and talents are nurtured. At EmpiRx Health, we celebrate groundbreaking ideas, encourage collaboration, and value open dialogue.

Who We're Looking For:

EmpiRx Health is in unprecedented growth, and we're seeking a highly skilled and experienced Director of Client Operations. In this critical role, you will coordinate activities for all aspects of Client Operations, including client implementations and corresponding operational reporting and analytics. The ideal candidate will be analytically curious, meticulous, self-directed, and collaborative.

What You'll Do:

The Director of Client Operations role will encompass a wide range of responsibilities:

• Proactively develops and maintains the client implementation strategy that aligns with the enterprise objectives.
• Provide direct leadership to the implementation teams while fostering a culture of accountability, high performance, collaboration, and professional growth.
• Establish and maintain a strategic partnership with our third-party service provider(s) while creating a scalable operating model that provides the necessary support to successfully service our customers to the guarantees laid out in all applicable contracts.
• Participates in continuous professional development activities to stay up to date on PBM products, trends, services, and enhancements.
• Collaborate with members of the enterprise to design and implement enhanced operational processes that are scalable, cost-efficient, and accelerate our growth and retention strategy.
• Translates the strategy into clear operational initiatives/plans.
• Mobilize and empower teams to successfully execute our key initiatives that align with the department’s strategy.
• Create and maintain an implementation dashboard and KPIs that illustrate the department's overall performance, including the status of critical initiatives.
• Foster best-in-class change management methods to ensure new processes are adopted and utilized consistently across the department(s).
• Define and roll out our broader implementation operating model that is scalable, efficient, and meets the needs of our clients and growth strategy.
• Establish reusable templates that the implementation managers will leverage throughout the lifecycle of an implementation.
• Serve as a point of escalation for internal teams and for the client when needing additional support during the implementation.
• Support the Implementation Managers when mitigating all risks or issues arising during the implementation.
• Establish the proper processes and controls to ensure all implementations are completed with at least 99% accuracy and 100% client satisfaction.
• Introduce, deploy, and maintain tools and technology, such as Salesforce, which enable Implementation Managers to effectively support our customers as outlined in the enterprise goals.
• Own and drive the process for identifying and developing new enhancement and work order requests with our third-party service provider(s).
• Develop and maintain a continuous improvement approach to confirm processes and internal controls are in place and updated to meet industry, business, and technology standards.
• Build a high-performance implementation team that successfully demonstrates the values of EmpiRx Health as well as delivers on the department’s goals and initiatives.
• Coach teams to build strong professional relationships with their clients and colleagues.
• Support each team member through development opportunities that utilize their strengths to foster continuous growth.
• Develop strong working and trusting relationships with our customers, colleagues, and third-party service provider(s).
• Provide ongoing support to our cross-functional partners when implementing new processes and/or initiatives.
• Establish routine reporting that is shared with senior leadership to increase transparency. and awareness.

 What You Need:

• Bachelor’s degree from accredited college or university
• 8 years of experience in a healthcare setting

Competencies

• Demonstrate strong people leadership skills, fostering a collaborative and inclusive work environment, and displaying a coaching mindset with a proven history of developing and guiding employees.
• Innate curiosity, analytical prowess, and a knack for problem-solving and/or strategic insight.
• Thrive in a fast-paced, dynamic environment, focusing on key goals while quickly adapting to change.
• Take initiative and demonstrate eagerness to execute innovative ideas, displaying a solutions-oriented mindset.
• Operate independently, effectively manage competing priorities, and deliver results with meticulous attention to detail.
• Exceptional written and oral communication skills.

Benefits and Perks:

At EmpiRx Health, we understand that a fulfilling career goes beyond the tasks at hand. It's about creating an environment where employees thrive both professionally and personally. As a valued member of our team, you'll have access to a range of benefits designed to support your overall wellbeing and enhance your work-life balance:

• Medical, prescription, vision, dental, life, and disability insurance, with coverage for domestic partnerships.
• A 401K match program to secure your financial future.
• Parental leave for childbirth and adoption.
• Student loan reimbursement.
• Additional perks include flexible PTO, hybrid work arrangements, online wellness resources and counseling access, and an employee discount program.

Join EmpiRx Health, where we are transforming the healthcare landscape with innovation and unwavering commitment to our employees and members. Make a difference and grow with us!

Work Environment: Hybrid in Montvale, NJ.

EmpiRx Health is an Equal Opportunity Employer 

At EmpiRx Health, we wholeheartedly embrace the power of diversity and the magic of inclusion. The kaleidoscope of unique perspectives, backgrounds, and talents fuels our innovation and sets us apart. We're on a mission to build a team as diverse as the world we serve, where everyone is welcome and celebrated.  We're not just breaking down barriers; we're actively erasing them to create an environment where opportunity knows no bounds. In unity, we find our strength and invite individuals from all walks of life to join us in our exhilarating journey to shape a brighter, more inclusive future together.

Powered by JazzHR

QuXqFjCHFl