Director, Localization Services

Is your career in its prime?  It could be!

YPrime's Operations teamissearching for a Director, Localization Services. You'll be basedin one of our Malvern, PA; Raleigh, NC; or Sandwich, Kent offices.

Does our mission sound like something you can get behind?  If so, here's what we need from you:

• Experience managing and working on large translation projects
• Proven experience in Translation Project Management
• Prior experience in the pharma/biotech or CRO industry
• Prior experience in translations/localizations in the eCOA space

Here are some more details about the job:

• You'll lead a team of Localization Managers, Coordinators and Assistants and ensure they possess the knowledge and skills to perform their roles
• You'll develop translations metrics and provide ongoing measurement and updates to Operations Leadership and the Executive team
• You'll serve as a subject matter expert and partner in developing comprehensive training on translations best practices and processes
• You'll develop and continuously improve corporate translations and localization processes
• You'll develop and implement a comprehensive scientific strategy for eCOA solutions, aligning with the company's overall goals and market trends
• You'll stay informed of advancements in clinical research methodologies, digital health, and patient-reported outcomes to inform eCOA scientific strategies
• You'll work closely with product development, data science, and technology teams to integrate scientific advancements seamlessly into eCOA product offerings
• You'll partner with Quality and Compliance to define quality standards that enable the effective functioning of the translations service and to develop and implement an audit strategy for translation vendors
• You'll provide industry best practices to clients, project managers, and the translations team
• You'll drive innovation in eCOA methodologies, leveraging the latest technologies and scientific approaches to enhance the accuracy, reliability, and efficiency of clinical data collection
• You'll set departmental strategy and growth plan, conducting labor analyses and forecast hiring needs, as needed
• You'll work with finance and business development to define a competitive pricing strategy and to negotiate translation vendor rates
• You'll transform the Translations team into a revenue-generating group
• You'll work closely with product development team to ensure localization needs are met with new product features, including but not limited to the questionnaire library, snapshot tool, patient engagement and eConsent
• You'll establish and maintain excellent relationships with contract translators/vendors and internal stakeholders (Operations leads, PMs, etc.)
• You'll provide Translations subject matter expertise and support to business development in terms of responding to RFPs, RFIs, and bid defenses
• You'll review proposals, statements of work, and other documentation to ensure translations work is appropriately scoped and priced
• You'll advise clients on translation best practices, risks, and mitigation strategies
• You'll provide estimations of effort and timelines for translations-related work
• You'll ensure projects are properly scoped and manage allocation of translations resources to project work
• You'll proactively work with the Operations department to optimize processes for requesting translations, to advise end clients on any translation needs, and to provide upcoming translations and timelines
• You'll ensure team's assignments are produced and returned according to the agreed upon specification and timelines
• You'll act as primary instrument librarian, ensuring instruments checked in and out of the library meet quality standards

Have these things too? Even better!

• Advanced degree (PH.D. or equivalent) in a relevant scientific field
• Proven experience in leading scientific initiatives related to clinical research and patient-reported outcomes, with a focus on eCOA methodologies
• In-depth knowledge of clinical trial methodologies, regulatory requirements, and eCOA best practices
• Foundational knowledge of the principles of a software development life cycle
• A passion for customer service and prior experience working in a customer-facing role
• Multi-lingual preferred but not required

What are the YPrime Perks?

• Generous paid time off
• Comprehensive benefits package largely subsidized by YPrime
• 401(k) with company match
• Flexible working arrangements with an emphasis on work/life balance
• Friendly, smart, passionate and hard-working coworkers
• Opportunities for professional growth and advancement