Director IT Product Management, Next Generation Cloud Based PMS

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.

Purpose of the Role/Summary

IHG Develop, direct and maintain IHG’s global product technology for Cloud Based PMS systems. Direct the evaluation and prioritization of product strategy and business requirements through creation of a product roadmap and documentation of specifications. Execute strategies/plans to drive meaningful improvements in product performance. Work closely with Global Commercial & Technology counterparts and external partners. Lead team to accomplish goals and objectives including direct reports who organize and direct a technical and professional staff as well as large indirect teams who are responsible for creation and implementing the products. 

Key Accountabilities

• Develop and direct prioritization for product technology enhancements and bug fixes across region, brand, and stakeholders.
• Lead a team of Product Managers who work closely with Global Commercial & Technology counterparts. Including but not limited to CRS for Single Image Inventory, Rates, Offers, Loyalty & CRM, Data & Reporting, Digital Guest In Stay Experience, Payment, Service Optimization & S&C integration. 
• Direct the creation of all business requirements via business documentation, functional specifications, product backlog stories and approval of technical flows and UX designs. 
• Lead engagement with Cloud Based PMS supplier/s to enable Roadmap, and partner with IHG integration team for delivery to support multi phased deployment plan including Pilots, Early Adopters, Regional needs and full deployment 
• Develop product roadmaps and coordinate multiple parallel projects.
• Direct User Acceptance Testing for all system enhancements and bug fixes. Direct the Beta testing for all enhancements, and determine implementation readiness globally across all regions, brands, and stakeholders.
• Build and manage relationships with key stakeholders including business leaders, Hotel Operations, Global Technology, Data & Information Security and regional contacts.
• Develop staffing, expense and capital budgets. Coach and develop team members; hire, assess, discipline, document performance, recommend salary and classification changes. Act as an advisor to subordinate managers or staff to help meet established schedules and/or resolve technical or operational problems.

Key Shared Accountabilities

• Define ways of working with Supplier 
• Tools and Process 
• Partner with Program and Business Readiness leaders to enable product to be ready for multiple phases of project. 
• Partner with Program to provide updates on a timely manner to all levels of the organization.
• Define ways of working with Supplier 
• Partnership across HOC for Integration and 3rd Party needs with Payment, S&C, GRS, Loyalty and Data. Product and Roadmap alignment

Key Interfaces 

• Supplier/s and various supplier teams and structure
• Technology Services, Information Security, and other technology partners
• Integration and Middleware team
• User Experience teams 
• GRS & S&C Teams
• Commercial Offers Team
• Global Customer Experience Brand Organization 
• Commercial performance teams 
• HOC Peers: work with peer groups relating to interdependence of systems, databases and well as resources 
• Marketing & Loyalty: engagement related to guest insight, call to action of cross department initiatives and projects (such as room types, welcome amenity, enrollment, brand and loyalty way of welcome and reimbursements)
• Digital Guest and In Stay Experience 
• Business Readiness and Program Team
• Supplier/s and various supplier teams and structure 
• Technology Services, Information Security, and other technology partners
• Integration and Middleware team
• User Experience teams 
• GRS, S&C Teams 
• Commercial Offers Team
• Global Customer Experience Brand Organization 
• Commercial performance teams 
• HOC Peers: work with peer groups relating to interdependence of systems, databases and well as resources 
• Marketing & Loyalty: engagement related to guest insight, call to action of cross department initiatives and projects (such as room types, welcome amenity, enrollment, brand and loyalty way of welcome and reimbursements)
• Digital Guest and In Stay Experience 
• Business Readiness & Program Team

Key Skills & Experiences

Education 

Bachelor’s or Master’s degree in Information Technology, User Experience, Customer Experience, Statistics, Business, or a relevant field of work, or an equivalent combination of education and work-related experienced.

Experience 

12+ years progressive work related experience with demonstrated proficiency in multiple disciplines/technologies/processes related to the position as well as 5+ years managing teams and/or significant complex projects

Technical Skills and Knowledge

• Demonstrated knowledge in PMS related systems and Integration to these systems 
• Demonstrated knowledge and understanding in the areas of system development.
• Demonstrated project management experience in organizing, planning and executing large-scale projects from conception through implementation.
• Demonstrated proficiency in conceptualizing and translating business requirements into specific system functionality.
• Demonstrated knowledge of Agile software development methodologies.
• Demonstrated ability in effectively managing stakeholders, both internally and externally.
• Demonstrated experience in leading and developing people.

Preferred/ 

• Demonstrated hotel industry knowledge reflecting the entire customer experience journey (reservations – stay – loyalty – on-property, and ongoing relationship management).
• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
• Manages Complexity: Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems
• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics

Number of Employees Supervised 

• Direct:  3-6
• Indirect: 0 – 10

Influences 

• IHG Capability Roadmap and impact by ngPMS
• IHG Readiness for enablement 

Owns 

• Supplier Roadmap for IHG Priorities 
• UX Enhancements within PMS screen 
• Communication of Supplier deliveries

We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.  IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.  

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued.  We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.  

Not Applicable for Colorado Applicants.

#LI-YM1

#Hybrid