Director, It Infrastructure And Operations

Position Details
Position Information
Internal Posting?
Posting Number
SP004274P
Position Title
Director, IT Infrastructure and Operations
Division/College
Information Technology Services
Department
Technology Infrastructure and Innovation
Location
Moscow
Posting Context Statement
This position reports to the VP for IT and Chief Information Officer and is part of the Office of Information Technology (OIT) leadership team.
Position Overview
This leadership position is directly responsible for the direction of the IT Infrastructure and Operations team, leads the development of university-wide infrastructure technology goals and objectives and leads the implementation and maintenance of supporting technologies. This position develops a university-wide investment strategy for advanced innovative infrastructure technology and actively develops and reviews university programs, processes, and capabilities to ensure that infrastructure technology programs and initiatives supports the delivery of functionality to accomplish the statewide mission of education, extension, and outreach. IT Infrastructure and Operations support university-wide services for the statewide data network, telecommunications infrastructure Internet connectivity and computer and storage services both on-premise and in the cloud.
Duties may include:

• Developing and implementing a comprehensive technology infrastructure strategy aligned with OIT and university objectives
• Overseeing the design, implementation, and maintenance of the university's IT infrastructure, including networks, servers, storage, and other critical systems
• Ensuring team focus on the security, integrity, and availability of all technology infrastructure components
• Collaborating with cross-functional teams to drive innovation projects from concept to implementation
• Managing technology projects and working closely with stakeholders to define success criteria to ensure projects are delivered on time, within scope, and within budget
• Building and leading a high-performing technology team, fostering a collaborative and inclusive team culture that values diversity and promotes a positive working environment and professional development opportunities
• Evaluating, selecting, and managing technology vendors, service providers and related contracts to ensure the delivery of high-quality services and solutions
• Supporting the development and continuous improvement of rigorous IT service management processes for IT Infrastructure and Operations and for the Office of Information Technology
• Other duties as assigned

Unit URL
Join Office of Information Technology (OIT) | University of Idaho (uidaho.edu)
Position Qualifications
Required Experience

• Eight years planning and implementing technology infrastructure in a customer-focused environment
• Five years managing technical personnel
• Working in a customer service-oriented team environment to accomplish shared goals
• Managing multiple multi-stakeholder technology projects with competing deadlines and budgets
• Designing and deploying infrastructure in a hybrid-cloud environment
• Experience in IT service management and IT process development and improvement

Required Education

• Bachelor's Degree in Computer Science or Management Information Systems; four additional years of experience (for a total of twelve years) may substitute a Bachelor's Degree

Required Other

• None

Additional Preferred

• Knowledge of enterprise network architecture, design, and support
• Documented on-premise and cloud infrastructure administration experience
• Proven experience with large scale project management
• Preparation of successful grant proposals for technology infrastructure
• Working knowledge of service level agreements
• Experience with both commercial and open source enterprise class network management tools
• Experience managing technology infrastructure in higher education
• Proven experience in networking voice, data and video
• Background of servicing customers in a technical environment
• Understanding of endpoint management concepts
• Experience with ITSM and ITIL, particularly incident and change management
• Understanding of DevOps concepts and the role of infrastructure support in successful delivery
• Understanding of Agile methodologies

Physical Requirements & Working Conditions

• None

Degree Requirement
Posting Information
FLSA Status
Overtime Exempt
Employee Category
Exempt
Pay Range
$125,000.00 annually or higher depending on experience
Type of Appointment
Fiscal Year
FTE
1
Full Time/Part Time
Full Time
Funding
A visa sponsorship is available for the position listed in this vacancy.
Uncertain
Posting Date
01/25/2024
Closing Date
Open Until Filled
Yes
Special Instructions to Applicants
Applications received by February 8, 2024 will receive first consideration.
Applicant Resources
https://www.uidaho.edu/human-resources/careers/applicant-resources
Background Check Statement
Applicants who are selected as final possible candidates must be able to pass a criminal background check.
EEO Statement
The University of Idaho (U of I) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, U of I does not discriminate on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity/expression, disability, genetic information or status as any protected veteran or military status in its programs or activities, including employment, admissions and educational programs.