Director, It Infrastructure

About Procare

Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service.

Procare Solutions is the #1 name in childcare software – used by more than 35,000 childcare businesses across the country. For over 30 years, childcare professionals have looked to Procare to provide real-time information for making critical decisions, maintaining compliance with local and state regulations, and adhering to business best practices.

We make childcare management run smoothly, so that our customers can spend more time focusing on the kiddos, not back office administrative duties.

A little about the role…

This role is responsible for all of Procare’s technology infrastructure in collaboration with individual product/development teams in a highly collaborative DevOps culture. This covers on-prem, data center, and cloud/AWS infrastructure.

What You’ll Do

• Oversee and manage the technology infrastructure and architecture with regards to servers, networking, connectivity across the AWS cloud and some data center workloads
• Ensure reliability, redundancy, and scalability of all points of the infrastructure – and collaborate with software engineering leaders on site reliability
• Define and implement failover, backup, and rollback policies and procedures
• Ensure availability of non-production environments to facilitate development, testing (functional and load/performance/stress), and integration
• Proactive monitoring and alerting of all aspects of infrastructure and applications, provide proactive notifications to both internal and external customers
• Manage Disaster Recovery and Business Continuity plans, incl. regular testing
• Partner with technology managers on DevOps practices for build and deployment (CI/CD) and infrastructure-as-code (IAC)
• Partner with Security and Compliance Director on implementing security and data privacy policies/controls
• Manage and deliver efficient end-user solutions and equipment – laptops/workstations, Office 365, Slack, Zoom, meeting rooms, software and subscriptions
• Vendor management – maintain strong working relationship with key vendors and manage expenses
• Manage ITIL-based IT Service Management – change, incident/problem, service request management
• Define and implement DevOps practices for production/operations
• Measure and report on the productivity and quality of teams and progress of initiatives
• Lead, mentor, and manage individual technical contributors and managers/leads

Requirements

Our Ideal Candidate will have…

10 years’ experience in technical leadership/management role

Broad hands-on experience with both traditional infrastructure and AWS/cloud platforms

Highly technical background, must have significant current hands-on experience with the relevant technologies listed below

• Public cloud platforms – AWS required

• Traditional data center hosting incl. HW virtualization
• Database platforms – MS SQL, PostgreSQL, MySQL
• MS Office 365/Active Directory
• Networking technologies

Experience with infrastructure and user experience monitoring solutions, such as CloudWatch, New Relic, PRTG, Pingdom, etc.

Experience with formal IT Service Management based on ITIL standards

Experience managing technical teams with multiple manager-level and individual contributor direct reports

Excellent communication and documentation skills

Bachelor’s degree in Computer Science, Engineering or related field (Master’s degree preferred)

Minimum 10 years’ experience as systems and infrastructure engineer/administrator

Minimum 5 years’ experience as a lead/manager of small to mid sized teams

Benefits

Why Procare?

• Excellent comprehensive benefits packages including: medical, dental, & vision plans- choose the plan best for you
• HSA option with employer contributions of $50/month
• Vacation time, holidays, sick days, volunteer & personal days
• Paid Parental Leave
• 401K Plan with employer match and immediate vesting
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement up to $2,000/year and continued Professional Development
• Free access to our Employee Assistance Program with 24/7 live support
• Casual workplace environment
• Some meals provided
• Voluntary Pet Insurance
• Prime downtown location close to restaurants and entertainment
• Promote from within- excellent career pathing

Salary

$130K to $200K DOE

Location

This position is based in our Denver, CO.