Director, Infrastructure & Security

• MEDICAL AND DENTAL CAFETERIA: For employees hired on or after January 1, 2023, the City will contribute $1,774.00 towards medical insurance premiums with no cash back. Employees who waive medical insurance will receive $500.00 per month cash back provided they show proof of other qualifying coverage. The City will continue to provide $74.21 per month towards dental insurance.
• DEFERRED COMPENSATION: The City contributes 1% to a deferred compensation program.
• LIFE INSURANCE: City employees receive Basic Life Coverage ($5,000) + AD&D ($10,000) + 1 times annual salary 100% paid by the City. Employees also have the option to purchase additional insurance.
• TUITION REIMBURSEMENT: Full-time employees are eligible for 75% reimbursement for work related coursework up to a maximum of $5000 per fiscal year.
• VACATION/ANNUAL LEAVE: Leave accrual rates vary between 6.24 – 11.78 hours per pay period based on years of service.
• ADMINISTRATIVE LEAVE: Management employees are not compensated for overtime worked. However, the department director may authorize up to 40 hours of administrative leave in one year.
• HOLIDAYS: The City observes 12 holidays per year
• COST OF LIVING ADJUSTMENT
  • Pursuant to the OMMA MOU, effective the first full pay period of July 2024, the City shall provide a 3% increase in salary to all employees
• This position is a represented job classification covered by the Oxnard Mid Manager's Association (OMMA) labor agreement.

Essential Functions

Typical duties may include, but are not limited to, the following:

• Oversees the conduct of and supervises staff including conducting performance evaluations and implementing training, and hiring, discipline and termination procedures.
• Develops and implements project plans to accomplish work group objectives and assign work and monitor performance. Take action in the full range of formal personnel activities, and provide contract oversight in conjunction within the Information Technology Department.
• Provides subject matter expertise in highly complex mission critical enterprise-wide systems which require expertise in multiple industry areas.
• Prepares, negotiates and presents budget and other funding proposals; monitor expenditures and operate within budget allocation.
• Develops strategic plans and implement operational plans to provide information technology infrastructure to support the City's/Department's business goals; and oversee one or more of the following technical areas: (examples: Operations and Infrastructure, Applications, Project Management, Business Analytics, Broadband-Digital Equity, and/or Product Teams).
• Manages daily operations and processes related to the review, oversight and development of major technology projects and the maintenance and enforcement of applicable codes, standards, policy and regulations; evaluates complex technology project issues, oversees studies, makes decisions and directs the implementation of policy solutions.
• Conducts strategic planning and develops policy; evaluates regulatory and security implications and ensures projects and solutions are consistent and achievable; coordinates and confers with agencies, and regulatory entities to ensure appropriate scope of studies, monitor progress and address issues that arise.
• Serves as a representative by collaborating with and providing guidance to City leadership, departments, and the public regarding technology policies, processes and procedures; potential issues; and provides advice related to technology and security requirements; interprets and applies policies, ordinances and conditions of approval.
• Oversees the development of staff recommendations, resolutions and reports; prepares and delivers presentations to committees, boards, City Council and outside organizations.
• Performs other duties of a similar nature and level as assigned.

• Under general direction, leads the development and implementation of a comprehensive IT infrastructure and security strategy.
• Directs and manages the IT infrastructure, information security, service desk, and end-user computing staff providing guidance, coaching, and leadership to ensure optimal performance and productivity.
• Oversees the design, deployment, and maintenance of network infrastructure, servers, desktops, storage systems, networks, communications equipment, and other critical IT components. This includes radio-based public safety communications equipment for city police and fire departments.
• Develops and implements a robust information security strategy and operation aligned with the city's goals and objectives.
• Ensures the availability, performance, and security of all IT infrastructure systems, proactively identifying and resolving any issues or vulnerabilities.
• Develops and maintains policies, procedures, and documentation for IT infrastructure, information security, service desk operations, and end-user computing ensuring compliance with regulatory requirements and best practices.
• Coordinates and leads change management activities related to information security, IT service desk and end-user computing services, including system upgrades, process improvements, and service transitions.
• Develops, implements, and supports the City’s broadband infrastructure strategy.
• Oversees the design, implementation, and maintenance of security controls, including firewalls, intrusion detection systems, data loss prevention systems, and encryption mechanisms.
• Develops and implements the City’s disaster recovery plan to ensure critical systems and data are protected and can be restored in the event of a disaster or major component failure.
• Monitors and reports on the organization's security posture, providing regular updates to executive management.
• Collaborates with cross-functional teams to assess technology needs, evaluate proposed solutions, and provide recommendations to improve operational efficiency.
• Reviews proposed solutions to ensure requirements are consistent with security and architectural standards.
• Monitors emerging technologies and industry trends, making recommendations for enhancements and advancements to support the city’s mission.
• Improves productivity by highlighting deficiencies and recommending changes in tools, training, processes, reporting, and employee engagement.
• Maintains quality service by establishing and enforcing organization standards.
• Resolves issues, ensuring a proactive, fast path to resolution. (This work effort may extend beyond the course of the standard work schedule).
• Delivers and exceeds IT Team performance target ensuring internal service level commitments are met.
• Develops and manages their department’s budget, tracking expenses, and ensuring cost-effectiveness.
• Collaborates with internal stakeholders, such as IT teams and executive management, to ensure that a broad perspective of requirements are considered in the design and implementation of new systems or processes.
• Manages vendor relationships, negotiates contracts, and oversees service level agreements to ensure the delivery of high-quality services.
• Fosters a collaborative and high-performing team culture where perspectives are valued, new ideas are encouraged, and continuous improvement is expected.
  Management of the following systems/functions:
  

• Data storage and management
• Network connectivity
• Hardware and software provisioning
• Information security and data protection
• Public safety communication systems and tools
• Disaster recovery and business continuity
• Virtualization and cloud computing
• Service desk and end-user support

Minimum Qualifications

Education:

• A Bachelor’s Degree from an accredited college or university with major coursework in Computer Science, Information Systems, Electronics Engineering, Voice/Data Communications, Public/Business Administration or a related field.
  

• Possession of the equivalent of eight (8) years of considerable, progressively responsible professional experience in IT infrastructure including: data storage, servers, desktops, networks, virtualization, cloud technologies and security including 2 years of supervisory experience.

• Professional IT operations certification in ITIL and/or other certifications such as CCNA, CCNP, or MCSE.
• Professional experience serving in an information security role
• Professional security certifications such as CISSP, CISM, or CISA.
• Experience managing service desk and/or end-user computing operations.
• Public safety communications systems experience (police/fire).
• Managing external IT service providers.
• Managing IT contracts and contract negotiations.
• Local government or public sector experience.
• Strong knowledge of information security principles and best practices, including risk assessment, security controls, incident response, and regulatory compliance.
• Familiarity with relevant industry standards and frameworks, such as ISO 27001, NIST, and GDPR.

• Possession of, or ability to obtain, a valid class C California driver's license
• Must be able to speak and understand English to effectively communicate with fellow employees, customers, and vendors.

General Information

APPLICATION PROCESS:

• Submit NEOGOV/Government Jobs on-line application.
• Complete and submit responses to the supplemental questions, if required.
• Upload resume, cover letter, proof of degree (transcript), or other requested documents.

Retirement Contributions:
New members (as defined by PEPRA), 2% @ 62; "Classic" members 2% @ 55. The employee will be required to pay a portion of their annual earnings toward their retirement. The City of Oxnard does not participate in social security.
Vacation/Annual Accrual Rates:
Leave accrual rates vary between 6.24 – 11.78 hours per pay period based on years of service.
Administrative Leave:
Management employees are not compensated for overtime worked. However, the department director may authorize up to 40 hours of administrative leave in one year.
Deferred Compensation:
The City contributes 1% to a deferred compensation program.

Bilingual Pay:
A regular full time employee may receive bilingual pay at the rate of $50.00-$100.00 bi-weekly depending on the Level the employee is required to provide bilingual services as determined by the City Manager or designee.