Director, Implementation Services

About SecurityScorecard:
SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard's patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.
Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace," by Crain's NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company's annual list of the World's Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing "forward-thinking employers for their unwavering commitment to employee engagement." SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody's, Sequoia Capital, GV and Riverwood Capital.
About the Role:
The Implementations team at SecurityScorecard is responsible for providing a world-class onboarding experience for our customers.
The Director of Implementation Services will lead a team of Implementation Managers who are responsible for ensuring that our platform is configured to maximize the value for the Customer based on their needs and desired outcomes. You will be accountable for the success of your team and their customers. You will share your understanding of Implementation and Onboarding best practices, cybersecurity and of our products & services to ensure the team is delivering value, developing trust and expanding relationships with the customers under your care.
Key Responsibilities

• Hire, train, coach, develop and lead team of high-performing Implementation Managers who enable our customers to reach maximum value
• Serve as a confident subject matter expert as it relates to the SecurityScorecard platform and the cybersecurity and third-party risk management industries
• Create and maintain playbooks and SOPs for the Implementation team
• Perform SSC product(s) demonstrations to internal and customer audiences
• Continually research and learn about current and future SecurityScorecard products and services and propose configuration changes to maximize customer value and adoption
• Field client feedback and respond to reported issues, working closely with Product and Engineering teams to resolve
• Directly own strategic implementation projects as needed
• Serve as an escalation point for any critical implementation issues
• Responsible for ensuring SSC's portfolio of implementation projects are being completed successfully on time and within budget

What We Need you to have:

• 8+ years of relatable experience and background in Cyber Security or Technology roles
• Previous experience leading teams
• Literacy and knowledge of standard business operations and productivity software: MS Outlook/Word/Excel/Powerpoint, Salesforce, JIRA
• Excellent project management, communication, & presentation skills
• Self motivated, organized, and capable of interacting with C-Suite and technical personnel from client organizations.
• Leadership skills are a plus

What We'd like you to have:

• Experience successfully delivering B2B SaaS software implementations
• Knowledge of Cybersecurity concepts and principles, including an understanding of Third-Party Risk Management
• Deep understanding of industry challenges, trends, traditional and non-traditional competitive landscape, etc.
• Business or technical consulting experience for enterprise-level clients
• Knowledge of various software development and cloud technologies, including API concepts and Kafka data streams, Amazon Web Services, Google Cloud, Java, Kibana
• The ability to create or run scripts in common programming languages, such as Python

Benefits:
Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!
The estimated salary range for this position is $170,000 - 180,000. Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.
SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.
We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.
Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company's privacy policy and applicable law.
SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position.