Director, Hospital Relations

What you can expect! 

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

This position supports department Senior Leadership in leading a team of operational, process, and clinical improvement professionals to drive improvements through a portfolio of strategic projects. The Director, Hospital Relations promotes a culture of continuous improvement through the use of improvement methodologies, data analysis, reliability, sustainability and spread. The incumbent translates clinical, operational, quality, safety, and experience data into meaningful information and clearly communicates critical information to leadership and other stakeholders to improve performance and decision making. The Director partners with stakeholders to create a shared operational and strategic direction. This position provides high quality project management and analysis for a broad array of clinical and operational issues. Applies health system-specific expertise, industry best practices and knowledge of internal and external performance challenges to recommend improvements. Partners with department leadership in acting as a communication conduit between IEHP and local hospitals’ executive leadership for performance improvement in treating IEHP Members. Under the direction of department senior leadership, the Director, Hospital Relations will have a key role in achieving the IEHP Optimal Care Goals and Strategies that are driven by or influenced by our provider hospitals and hospitalists.  

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members; we also aim to match our Team Members with the same energy by providing prime benefits and more.

• CalPERS retirement
• 457(b) option with a contribution match
• Generous paid time off- vacation, holidays, sick
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Paid life insurance for employees with additional options
• Short-term, and long-term disability options
• Pet care insurance
• Flexible Spending Account – Health Care/Childcare
• Wellness programs that promote a healthy work-life balance
• Career advancement opportunities and professional development
• Competitive salary with annual merit increase
• Team bonus opportunities

Education & Experience

• Eight (8) years of current progressive clinical and leadership experience within a Hospital or Healthcare System. Five (5) years of experience implementing and leading hospital process improvement/quality initiatives, quality management programs, patient safety, and clinical education. Five (5) years of experience in leveraging data analytics to aid in driving innovation. Experience in both leader and support roles within hospital systems or healthcare organizations.
• Master’s degree in business, healthcare, or related field from an accredited institution required.
• In lieu of a Master’s degree, a Bachelor’s degree in Business, Healthcare, or related field from an accredited institution and a minimum of four (4) years of additional combined hospital and/or health plan experience is required for this position. This experience is in addition to the minimum years listed in the Experience Requirements above.
• Certified Professional in Healthcare Quality (CPHQ) required within one (1) year of hire (maintained through employment).
• Possession of an active, unrestricted, and unencumbered Registered Nurse (RN) license issued by the California BRN required. OR Possession of another active, unrestricted, and unencumbered ancillary license issued by the appropriate licensing board required.

Key Qualifications

• Clinician skillset.
• Education/Training.
• Leadership, planning and organization.
• Written and verbal communication skills.
• Presentation skills to all levels.
• Critical thinking, analytical, and problem-solving skills.
• Project Management processes and methodologies.
• Microsoft Office (Word, Outlook, Excel, PowerPoint).
• The ideal candidate is passionate about driving improvements in care delivery, has a clinical background with significant hospital/healthcare operations and quality management knowledge, effective in complex health care environments, and confident in interactions with senior leaders, clinicians, and business partners.
• Strong knowledge in the following areas:
  • Hospital quality initiatives
  • Operational issues relevant to Hospitals
  • Process Improvement
  • Patient Safety
• Proven ability to:
  • Embrace and exemplify the IEHP Mission, Vision and Values.
  • Lead and motivate staff to produce quality work product within tight timeframes while simultaneously managing multiple projects.
  • Balance multiple high stakes projects/tasks in a high paced and busy environment while meeting deadlines.
  • Work independently and develop business operations and processes.
  • Be detail oriented with exceptional follow through and tracking.
  • Cultivate and maintain effective working relationships with internal and external partners from various socioeconomic, ethnic, and cultural backgrounds.
  • Show tenacity and objectivity in leading change toward an effective work environment.

Start your journey towards a thriving future with IEHP and apply TODAY!

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