Director Engagement And Retention

Red Stag Fulfillment  is a logistics and fulfillment organization built to enable companies to grow and scale their businesses. Headquartered in Knoxville, Tennessee, Red Stag was born out of eCommerce with one mission: to enable our clients to grow their business by redefining the 3PL experience for both clients and employees. By leveraging technology to ensure accurate, reliable, secure, and fast shipping, we have quickly established ourselves as a world-class fulfillment and logistics company. At Red Stag Fulfillment, we understand that our team members are our most important asset. We have grown into one of America’s best order fulfillment companies by building a team of people who are eager to be a part of our growth. To make this happen, our team members show up and give their all every day. Our core values are of paramount importance and inform and guide all our decisions.

Here at Red Stag: 

• We act like we own it. 
• We sweat the small stuff. 

• We have positive attitudes. 
• We treat everyone with dignity and respect. 
• We always seek to improve.  

You are the one we are looking for if:

You have a heart for people, a brain for business, and a soul for service.  You balance empathy for the person, with pragmatism for the needs of the business.  You have implemented and managed total rewards programs and are eager to demonstrate a creative mindset that will provide holistic value to our Team Members in exchange for their contributions to our business.  You love to use and manage technology (e.g., HCM), but ultimately you recognize it’s not an end unto itself – it’s a tool to maximize your influence and value within our company.  You recognize that life and work are more enriching with diverse viewpoints at the table.  You passionately believe that properly training team members and building a succession pipeline is the key to curating a sustainable culture.  You are seeking an opportunity to join a rapidly growing company and be part of the leadership team responsible for serving and growing the business. Because of this you aren’t afraid to roll up your sleeves, get up to speed quickly, and do whatever it takes to get the job done.   If you like a fast paced, entrepreneurial style business, and you aren’t afraid of ambiguity and thrive on getting stuff done, and actively growing in new areas, then this might be your perfect fit. 

About the role:

The world of e-commerce is moving at lightning speed, and we need a leader who understands the power of people, the influence of culture, and the requirements of scale.  Reporting directly to the VP of Human Resources and serving as a vital member of the leadership team, the Director of Engagement and Retention will have the opportunity to be strategic, creative and highly impactful in developing plans, programs, projects and systems that enable RSF to scale as we enter our next phase of growth and development. The person selected for this position will be essential to influencing corporate-wide strategy that results in improved employee experience and Retention.

• Drive the strategic design and execution of programs in line with the business needs, culture, and values. Collaborate with HR Business Partners and RSF leadership to understand and address the unique needs of their various team members.
• Ensure that program objectives, programs and procedures are effectively communicated company-wide and understood through a variety of education and communication methods.
• Diagnose trends (external or internal) that could impact the business and develop recommendations to adjust strategies and programs in response to changing organizational needs and market values.

Total Rewards

• Collaborating with RSF leadership, lead the design, implementation and execution of a comprehensive compensation strategy (salary structures, incentives, and bonus programs) aligned with the organization's business goals and objectives.

• Design and manage employee benefits programs, including health insurance, retirement plans, wellness programs, and other fringe benefits. Stay informed about industry trends and regulatory changes to ensure compliance with relevant laws and regulations.

• Align compensation and rewards with employee performance management programs, fostering a high-performance culture.
• Utilize data and analytics to assess the effectiveness of total rewards programs.
• Manage relationships with external vendors, such as benefits providers and compensation consultants, and negotiate contracts and ensure that vendors deliver quality services.
• Collaborate with other HR functions, finance, and RSF leadership regularly to review and update programs ensuring they remain competitive and meet the evolving needs of the organization and the Herd.   Collaborate with HR Business Partners and RSF leadership to develop and action an employee retention strategy that includes the review of current policies and practices.

• Oversee all employee experience and Retention initiatives including, but not limited to the development of strategy and policy, and implementation using data-driven decision making, committee management for company-wide participation, and focused learning opportunities.

• Direct engagement surveys through distribution and using the results to lead action planning discussions that inform decision-making. Develop the strategy for career pathways and succession planning in collaboration with senior leadership.

Training and Succession Planning

• Collaborate with RSF leadership to identify training needs and design and implement effective training programs for various roles within the organization, including hourly and salary positions.
• Working with Talent Acquisition and RSF leadership, develop and manage a comprehensive onboarding process for new hires, ensuring a smooth and positive integration into the company culture. Create training materials, manuals, and resources to support onboarding activities.
• Monitor and evaluate the effectiveness of training programs, making necessary adjustments for continuous improvement to improve engagement, learning, and Retention.

HR Systems and Analytics

• Lead project planning from conception to delivery of key HR Systems initiatives, including determining and documenting business requirements, streamlining and improving current processes and presenting new programs to the client groups as appropriate.
• Optimize HCM to meet team members and compliance requirements and create opportunities for automation, reporting, and reduction of manual processes.
• Evaluate complex data/information to make recommendations that will assist the business in attracting, retaining, motivating and rewarding top performers.

• A fundamental understanding that our Team Members are the key to our success.
• Eagerness and ability to architect and implement holistic compensation and benefits plans (traditional and non-traditional).

• Strong oral and written communication skills, manifesting in respectful candor and thoughtful directness.

• Substantial experience in administering corporate health benefit plans and retirement plans.
• Proven experience developing job banding structures and implementing compensation frameworks.
• Experience with performance measurement processes, including evaluating programs, and defining and measuring KPIs, particularly as it relates to compensation.
• Experience conducting, developing, and evaluating training and instructional design for team member development and succession planning.
• Strong analytical skills with the ability to interpret data, draw conclusions, and make recommendations.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
• Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.