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Form of workCountry: United States Cities: Albany, Baltimore, Boston, Buffalo, Hartford, Jersey City, New Haven, New York City, Newark, Philadelphia, Pittsburgh, Providence, Roanoke, Rochester, Syracuse Area of expertise: Customer Relationship Management (CRM) Job Description At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue.
One of them is sure to lead to your unique version of success. Come join us As a CRM Functional Architect, you'll be considered a learned professional who applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade's projects. You will be responsible for working with clients and partnering with Avanade sales teams in planning, designing, building, testing, and maintaining Dynamics CRM solutions.
Further, you are likely a great delivery manager with vast CRM experience. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a boardroom as in front of a whiteboard with your team.
This role provides the opportunity to work for Microsoft's #1 partner, with an unrivaled focus on personal development and training in both technology and softer consulting skills. Together we do what matters. What you'll do Establish global CRM architecture by integrating solutions across functional lines Support the sales team in crafting deals, with accountability for overall estimates Recommend the right CRM software and solutions for your client's needs Guide your project team, establishing and tracking achievements, coordinating actions, seeking expert advice, balancing open issues, and contributing to team meetings and reports Define how we measure business and operations success and validate CRM system performance Support clients on CRM standards and prepare them for using their CRM solution by setting training programs and redefining new roles and responsibilities Grow your network through educational opportunities, reading industry publications, building and maintaining your personal and business networks, and joining professional organizations Skills and experiences Leading projects requiring significant coordination, with the freedom to use your own discernment and methodologies Working with D365 Customer Engagement as a technical and/or functional leader Hands-on experience deploying Microsoft Power Platform solutions for customers in a variety of industries Reviewed team's work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test) Designed conceptual architecture and functional and/or technical solutions for large complex technology projects in partnership with sales teams At least three full lifecycle implementations of Microsoft Dynamics 365 CE or Dynamics CRM Experience managing/leading teams both on and offshore About you Characteristics that can spell success for this role Consultative, collaborative, relationship builder Resilient, adaptable, flexible Intellectually curious and passionate about tech Client-centric attitude Passion for learning and development Enjoy your career Some of the best things about working at Avanade Pathway to work on industry-leading programs of work Opportunity to work with global customers Find out more about some of our benefits here.
A great place to work As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise.
You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look! We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees.
Visit our Inclusion & Diversity page. Create a future for our people that focuses on Expanding your thinking Experimenting courageously Learning and pivoting Inspire greatness in our people by Empowering every voice Encouraging boldness Celebrating progress Accelerate the impact of our people by Amazing the client Prioritizing what matters Acting as one Compensation for roles at Avanade varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience.As required by local law, Avanade provides a reasonable range of compensation for roles that may be hired in New York as set forth below and information on benefits offered is here. Role Location: Range of Starting Pay for role New York Metro Area: $206,000-$243,000 Other NY State Locations: $174,000-$205,000 Apply now Share this job: Share Facebook Twitter About Avanade Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem.
Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. We have been recognized as Microsoft's Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.
We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping people from underrepresented communities fulfil their potential. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation.
Learn more at www.avanade.com.
