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SalaryWe Are Hiring:
Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.
Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you. Equal Employment Opportunity Employer:
For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Pay Non-Discrimination Notice
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
E-Verify Statement:
Benefits:
- Department: Service Excellence
- Schedule: Full Time days, Monday - Friday
- Location: Remote, 20% Travel
The Director, Consumer Experience (CX) Arrival Experience will lead the transformation of Ascension’s Arrival Experience and processes to help shape the first impressions of our consumers across the ministry.
- Lead the strategic vision for reimagining and optimizing cross ministry Arrival Experiences, aligning with organizational goals and consumer expectations
- Direct initiatives aimed at cultivating an environment that ignite service excellence. Take ownership and influence actions that streamline our associates' daily routines by eliminating friction points. Identify barriers that can be effectively communicated to our associates.
- Identify opportunities for streamlining and enhancing the experience through continuous improvement methodologies.
- Define the base standard, identifying and bridging the gap between current practices and a service delivery that is ‘best in class.’
- Conceptualize, design, and lead the implementation of innovative Arrival Experiences
- Utilize data driven insights to assess current arrival processes, measure performance, and identify areas for enhancement. Implement key metrics to track the success of the reimagined experiences.
- Equip the team with essential tools, resources, methodologies, and technology to facilitate outstanding interactions.
- Develop a strategy for our existing platform rooted in transparency, trust-building, and vulnerability demonstration. Seek innovative methods to better understand perspectives for process improvement and leverage the feedback to collaborate on new concepts.
- Collaborate in cultivating a culture of service that uniquely characterizes the organization across the entire ministry.
- Collaborate with cross functional teams, fostering strong relationships with internal and external stakeholders to gather insights and ensure a coordinated approach
- Conduct hiring, training, directing, development and evaluation of staff.
Education:
- High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.
- Master’s Degree
- 5+ years of job specific experience in operations, experience development, and customer service leadership roles, highly preferred.
- Ability to influence senior leaders and colleagues to further service-focused experiences.
- Demonstrated success in optimizing complex processes, implementing efficiency measures, and achieving tangible results.
- Strong interpersonal and communication skills with a track record of effectively engaging and aligning stakeholders at various levels.
- Proficiency in developing and implementing user centric design principles. Ability to leverage analytics tools and the ability to derive actionable insights to drive decision-making.
- Previous experience utilizing Six Sigma, Lean methodologies preferred.
#LI-Remote
Why Join Our Team: Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.
Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.
Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.
Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Pay Non-Discrimination Notice
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
E-Verify Statement:
This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
E-Verify
E-Verify
Benefits:
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: Travel, PRN, Short-Term Option, etc.). Actual compensation offer will vary based upon role, education, experience, location, and qualifications. Connect with your Talent Advisor for additional specifics.
